Alaina Johnson
Milwaukee,OR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
K2 Stone
09.2022 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Commercial Sales Representative
Statements Tile & Stone
09.2021 - 09.2022
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Presented bids and contracts for potential clients to review during meetings.
- Drafted, submitted and processed sales contracts for orders received.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Oregon Account Manager
Airo Pro Brand Ambassador
04.2018 - 01.2020
On site Assistant Manager
09.2013 - 07.2017
- Managed complex projects from start to finish
- Collaborated with other designers
- Oversaw social media presence as the Instagram
- Manager
- Worked in all aspects of the company, tending gardens, working in the shops and client customer service, High Quality Shift Supervisor
- PR and Customer, Serviced and monitored accounts as the sole ambassador for Airo Vapor in Oregon
- Visited 50 plus shops a week along with holding 4-6 vendor days per week
- Designed and implemented
- Vendor Days
- Processed and deliver
- Orders
- Developed and performed staff and client education programs
Education
Bachelor of Fine Arts - Management, Territory, History
Oregon State University
Skills
- Skills Summary
- Product and Service Knowledge
- Key Account Generation
- Customer Retention Abilities
- New Business Opportunities
- Client Development and Retention
- Sales Expertise
- Market Research
- Strategic Planning
- Quotas and Goals
Timeline
Sales Representative
K2 Stone
09.2022 - 08.2023
Commercial Sales Representative
Statements Tile & Stone
09.2021 - 09.2022
Oregon Account Manager
Airo Pro Brand Ambassador
04.2018 - 01.2020
On site Assistant Manager
09.2013 - 07.2017
Bachelor of Fine Arts - Management, Territory, History
Oregon State University
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