Alaina Johnston
Summary
Dynamic real estate professional with extensive experience in overseeing complex operational and real estate functions. Proven success in managing escrow accounts and fostering team collaboration to consistently meet organizational benchmarks. Strong background in strategic planning and resource management ensures optimal operational performance while adapting to evolving demands. Committed to delivering exceptional customer service and proficient in real estate documentation, contributing to overall business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Title Operations Manager /Senior Escrow Officer
Title Forward
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Escrow Officer
Preserve Title
07.2018 - 08.2023
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Examined purchase and sale agreement for potential items of concern and addressed immediately
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Forwarded title clearing documentation to title officer for approval.
- Followed-up on status of releases, policies and return of recorded documents.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Optimized workflow efficiency by creating detailed checklists for daily tasks and responsibilities.
Escrow Assistant
Key Title Group
10.2016 - 07.2018
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Maintained open communication with lenders, brokers and borrowers.
- Obtained documents such as proof of insurance and HOA statements.
- Prepared estimated closing statements for buyer and seller.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
Education
Associate Of Applied Science - Police Science
San Antonio College
San Antonio, TXHigh School Diploma -
Macarthur High School
San Antonio, TXSkills
- Title specifications
- Understanding of contractual agreements
- Operations management
- Team leadership
- Problem-solving
- Customer service
- Staff training
Certification
-
CNP - Certified Notary Public
-
Certified Escrow Officer
Timeline
Title Operations Manager /Senior Escrow Officer
Title Forward
08.2023 - Current
Escrow Officer
Preserve Title
07.2018 - 08.2023
Escrow Assistant
Key Title Group
10.2016 - 07.2018
High School Diploma -
Macarthur High School
Associate Of Applied Science - Police Science
San Antonio College