Diane Neely
Palmyra
Summary
Detailed Title Officer with 2 1/2 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in Qualia, SimpliFile and ClosingLock.
Overview
23
23
years of professional experience
Work History
Title/Escrow Officer
Townsend Title
03.2024 - Current
- Facilitated communication between buyers, sellers, and lenders to ensure smooth transaction processes.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Reviewed legal documents to confirm compliance with regulatory requirements.
- Communicated with clients and stakeholders to clarify title issues effectively.
- Managed multiple title transactions simultaneously, ensuring timely processing and delivery.
- Upheld strict confidentiality standards when handling sensitive client information, protecting their privacy and ensuring data security.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Prevented losses due to fraud or errors by thoroughly examining chain of title for inconsistencies or discrepancies.
- Consistently met deadlines under pressure while maintaining high-quality work standards in a fast-paced environment.
- Reduced potential risks for clients by identifying title defects and resolving them prior to closing transactions.
- Assisted in the development of new business by cultivating strong relationships with industry professionals.
- Increased client satisfaction rates by providing exceptional customer service and addressing inquiries promptly.
- Coordinated seamless communication between all parties involved in transactions, fostering trust among stakeholders.
- Maintained compliance with industry regulations by staying current on laws, guidelines, and reporting requirements.
- Supported efficient workflow within the department by assisting colleagues with challenging files as needed.
- Expedited transaction processing times by effectively managing deadlines and prioritizing tasks accordingly.
- Enhanced title search accuracy by meticulously reviewing property records and legal documents.
- Proactively addressed potential issues during the pre-closing phase, minimizing delays in transaction completion timelines.
- Prepared and reviewed closing documents for accuracy and compliance with applicable regulations.
- Coordinated title searches and resolved any issues to expedite closing timelines.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Conducted thorough title searches to ensure accuracy in property ownership records.
- Examined land records and identified potential problems with title search results.
Administrative Assistant/Front Office Manager
Clarksville Christian School
09.2017 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Managed the front office for a private Christian school with 450 students.
- Aided teachers and other classroom personnel with daily needs
- Worked directly with the school President and Principals to keep the school day moving smoothly.
- Created correspondence on behalf of the school.
- Documented attendance, grades and test scores to update permanent records.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Opened and properly distributed incoming mail to promote quicker response.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Commercial Account Coordinator
Hemophilia Health Services
05.2009 - 01.2013
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Analyzed inventories to detect discrepancies.
- Updated internal databases with account information to maintain concise, clear records.
- Worked directly with more than 50 hospital pharmacies across the United States to maintain proper medication supply levels.
- Coordinated the emergency delivery of medication to patients across the United States.
Patient Care Coordinator
Hemophilia Health Services
04.2003 - 05.2009
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Established rapport and relationships with patients and external partners.
- Worked closely with over 100 patients to deliver excellent and direct individualized patient care.
- Updated documentation and reports detailing patient activities, care actions and medical needs.
- Maintained accurate and detailed inventories to keep sufficient supplies in patients home.
- Encouraged patients to schedule recommended tests and procedures.
- Monitored ongoing care and proactively corrected problems.
- Delivered excellent patient experiences and direct care.
- Coordinated charitable, government and community resources for patients.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Connected patients with available community and charitable resources.
Education
Paralegal/ Legal Studies -
American Public University
07.2025
Some College (No Degree) - Communications/Pre Law
University of Massachusetts - Lowell
Lowell, MA05.2006
Some College (No Degree) - Communications
University of Evansville
Evansville, IN05.1989
High School Diploma -
Nashville Christian School
Nashville, TN05.1988
Skills
- Organization and planning
- Closing process
- Property records research
- Title processing and examination expertise
- Deadline management
- Professionalism, ethics and strong communication skills
- Document review
- Notary public
- Title examinations and legal research
- Time management
- Detail-oriented for accuracy and precision
- Continuous learning mindset
Proficient in Google Docs and Sheets
Oral and writing communication
Microsoft Office Suite
Scheduling
Issue handling
Staff Management
Workflow planning
Persuasion skills
Relationship building
Timeline
Title/Escrow Officer
Townsend Title
03.2024 - Current
Administrative Assistant/Front Office Manager
Clarksville Christian School
09.2017 - Current
Commercial Account Coordinator
Hemophilia Health Services
05.2009 - 01.2013
Patient Care Coordinator
Hemophilia Health Services
04.2003 - 05.2009
High School Diploma -
Nashville Christian School
Some College (No Degree) - Communications
University of Evansville
Paralegal/ Legal Studies -
American Public University
Some College (No Degree) - Communications/Pre Law
University of Massachusetts - Lowell