MELISSA BAUMGARTEN
Vero Beach
Summary
Customer service professional with over 30 years of experience in office and clinical settings. Strong academic background in nutrition, real estate law, and counseling, combined with exceptional communication skills to build client rapport. Led initiatives to create respectful work environments while consistently exceeding service expectations, with expertise in escrow processes to support clients effectively.
Overview
20
20
years of professional experience
Work History
Title Representative/Escrow Officer
First American Title
Palm Beach Gardens
05.2015 - Current
- Reviewed title reports, identifying and resolving potential issues to safeguard transactions.
- Prepared and reviewed closing documents including HUD-1 Settlement Statements for accuracy and compliance.
- Implemented risk management practices to minimize escrow losses and protect client funds.
- Coordinated with lenders, agents, and clients to ensure seamless transaction processes.
- Addressed customer complaints promptly, implementing effective solutions to enhance client satisfaction.
Licensing Services Representative-2
DEPARTMENT OF LICENSING
Centralia
01.2013 - 05.2015
- Conduct official driving skill tests.
- Verified and evaluated information for issuing licenses and ID cards to ensure compliance with laws, regulations, and procedures.
- Assessed customer qualifications, including physical, medical, and visual criteria, to determine licensing eligibility.
- Proof read manual sections that were updated to comply with new RCW's & WAC's.
- Identified necessary documents for proof of identity and residency in WA for individuals applying for a driver's license or ID card without a social security number.
Program Director
JENNY CRAIG
Olympia
01.2010 - 01.2013
- Developed and monitored program budget, aligning expenditures with fiscal objectives.
- Generated revenue through effective use of sales, phone, and consulting skills while consistently meeting and exceeding performance expectations.
- Supervised four weight loss consultants to enhance client support and program delivery.
Nutritionist, Breastfeeding Peer Counselor
WIC-BROWARD COUNTY HEALTH DEPARTMENT
Ft. Lauderdale
01.2006 - 01.2008
- Conducted nutrition assessments and delivered counseling and education on infant, childhood, prenatal, breastfeeding, and post-natal nutrition in individual and group settings to promote healthy practices.
- Collaborated with doctors to align nutrition plans with client needs and diagnoses, enhancing coordinated care.
- Assessed eligibility and certified clients for WIC Program, ensuring access to essential nutrition resources.
Education
Bachelor of Science - Nutrition
Florida State University
Tallahassee, FL01-2006
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Outlook
- Relationship management
- Driver Information Processing System
- Industry networking
- Compliance verification
- Risk management
- Escrow fund protection
- Problem solving
- Client education
- Attention to detail
- Legal requirements
- Funds disbursement
Timeline
Title Representative/Escrow Officer
First American Title
05.2015 - Current
Licensing Services Representative-2
DEPARTMENT OF LICENSING
01.2013 - 05.2015
Program Director
JENNY CRAIG
01.2010 - 01.2013
Nutritionist, Breastfeeding Peer Counselor
WIC-BROWARD COUNTY HEALTH DEPARTMENT
01.2006 - 01.2008
Bachelor of Science - Nutrition
Florida State University