Shannon Beck
Granbury,TX
Summary
Provide personalized services to current and prospective customers. Top notch customer service with a smile and consideration to others. Well-versed in processing customers deposits and withdrawals, payoffs and transfers, Opening of accounts, files and other financial and individual needs of clients property. Competent at answering customers’ questions regarding their accounts and files. Highly skilled in recording transactions manually and electronically. Expert in managing all transactions promptly and accurately in compliance with current policies.
Overview
17
17
years of professional experience
Work History
Escrow Processor II/ Escrow Officer
Stewart Title Company
Granbury, Texas
05.2018 - Current
- Entering contracts and information upon receiving contracts into software
- Requesting additional information as needed, working with Lenders on balancing of files
- Processing payments in many forms, receipts sent out after deposits
- Recording of final documents
- Preparing packages and policies
- Notary Public
Personal Banker
Great Western Bank
Marshall, Minnesota
02.2014 - 05.2018
- Expand customer relationships and provide the highest level of customer service while determining their needs and matching products/services to those needs
- Drive branch deposit growth through activities in the community as well as with referral programs
- Open checking and savings accounts, CD's, IRA's, Health Savings Accounts, order cash from Federal Reserve, daily balancing, vault teller and customer service
- Answer customer questions, solve issues when needed and set up online banking and all its components
- Identify fraudulent activity to help prevent potential losses to the bank
- Was Notary for bank
Customer service associate
Hyvee
Marshall, Minnesota
12.2015 - 09.2016
- Worked at customer service counter in evenings P/T
- Answered multi line phones, lottery, special orders, daily balancing and record keeping of Pharmacy and service center cash drawers, balancing off all cash registers at days end
Personal Care Attendant
ACCRACARE
Marshall, Minnesota
02.2008 - 11.2013
- Worked with Special Needs Children in schools and childrens homes with parents
- Teaching sign language, social skills, taking to appointments and on special outings for fun
- Teaching social skills and daily living skills
Education
Early Childhood/Elem Ed -
Dakota State University
01.1986
Skills
- Document validation
- Mortgage processing
- Process flows
- Report analysis
- Document control
- Order preparation
- Quality assurance
- Knowledge management
- Process documentation
- Data entry
- Software knowledge
- Production deadline management
- Process improvement
- Schedule coordination
- Process analysis
- Paperwork processing
- Proofreading
- Collecting information
- Meticulous attention to detail
- AR/AP
- Verifying data accuracy
- Data accuracy
- Maintains confidentiality
- Filing and data archiving
- Professional and mature
- Administrative support specialist
- Data transcription
- File management
- Typing accuracy
- Strong interpersonal skills
- Transcription proficiency
- Report generation
- Team collaboration
- Administrative support
- Attention to detail
- Basic math
- Database management
- Advanced MS office suite
- Expense reporting
- Data organization
- Information security
- Work prioritization
- Pleasant demeanor
- Proficient with [database]
- Multi-line phone proficiency
- Word processing
- Records security
- Data security
- Record keeping
- Confidentiality maintenance
- Invoice processing
- Document preparation
- Report development
- Task coordination
- Critical thinker
- Data processing
- Microsoft Excel
- Document scanning
- Adaptability and flexibility
- Data integrity
- Strong problem solver
- Time management
- 10-key entry
- Data verification techniques
- Multitasking and organization
- Data screening
- Data management
- Order processing
Timeline
Escrow Processor II/ Escrow Officer
Stewart Title Company
05.2018 - Current
Customer service associate
Hyvee
12.2015 - 09.2016
Personal Banker
Great Western Bank
02.2014 - 05.2018
Personal Care Attendant
ACCRACARE
02.2008 - 11.2013
Early Childhood/Elem Ed -
Dakota State University