Amanda Cheri
Honolulu,HI
Summary
Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Knowledgeable Escrow Officer with 12 years of title company escrow experience. Well-versed in real estate contracts, lender policies and title requirements. Detail-oriented and thorough with excellent analytical and independent thinking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Escrow and Title Specialist
First Aloha Title
08.2023 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Assisted in preparation of title insurance policies and title commitments.
- Examined land records and identified potential problems with title search results.
- Drafted title abstracts and legal documents for real estate transactions.
Escrow Officer
Premier Title and Escrow
08.2022 - 04.2023
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Count Room Manager
Hard Rock International
07.2021 - 01.2022
- Adhered to regulatory, departmental and company policies surrounding casino operations and customer service.
- Responsible for ensuring that revenue from table games and slots as well as cash from kiosks are dropped and counted in compliance with the Nevada Gaming Control Board standards and company internal controls.
- Coordinated staff schedules, rotations and breaks.
- Responsible for direct supervision of count team members, including reviewing supervisor’s recommendation personnel issues, i.e., performance evaluations, corrective actions and progressive re-direction.
Senior Escrow Officer
Pacific City Escrow, Inc
01.2019 - 06.2021
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed new business and managed new and existing clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Assisted customers and clients with closing-related questions.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Marketed new business opportunities and made calls on current and prospective clients.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
Credit Specialist
Trend Offset Printing
10.2018 - 01.2019
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Monitored timely collection and application of account receivable collections.
Junior Escrow Officer
Western Resources Title
02.2018 - 09.2018
- Communicated with customers to resolve common title issues.
- Assisted in preparation of escrow documentation and sent out to buyers and sellers for signature.
- Checked signatures and legal descriptions for accuracy and integrity.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
Escrow Officer
Stonegate Escrow
07.2017 - 12.2017
- Prepared and delivered projected settlement statements to lender upon request.
- Assisted customers with completing escrow paperwork.
- Monitored pipelines to track and log status of openings and closings to ensure monthly projections were on target.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Created legal documents such as deeds, mortgages and leases based on title search results.
Escrow Officer
Bayside Escrow
01.2017 - 07.2017
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Opened incoming orders and set up escrow files within 3 hours of receiving purchase agreement.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
Commercial Escrow Officer
First American Title Insurance Co
07.2016 - 12.2016
- Understood escrow process to determine steps to transfer title pursuant to contract conditions and lender instructions.
- Managed real estate contract compliance, lender instructions, title requirements, company requirements and other written instructions.
- Secured documents required for issuance of title insurance.
- Conducted closings with customers, realtors, lenders and attorneys.
- Developed and maintained relationships with customers, lenders and other third parties.
Escrow Officer
WFG Title
12.2011 - 07.2016
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed-up on status of releases, policies, and return of recorded documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Office Manager
CalifornIT Systems Support, Inc.
03.2011 - 05.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Reported to senior management on organizational performance and progress toward goals.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Scheduled on and offsite technician appointments and processing customer ticket submissions.
Sales Associate
Macys Department Store
11.2010 - 04.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Birthday Party Coordinator
Chuck E. Cheese Entertainment
02.2009 - 11.2010
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Managed schedule effectively to plan and carry out as many as 150 parties per month.
- Consulted with customers to determine objectives and requirements for events.
Education
No Degree - Liberal Arts And General Studies
CSU San Marcos
San Marcos, CAHigh School Diploma -
Western High School
Anaheim, CA06.2009
Skills
- Escrow/Title Software: iClosings Direct, FAST, Data Trace, Data Tree, Summit, Streamline, Qualia, Resware, Softpro
- Title Processing
- Documentation Review
- Title Examination
- Quickbooks 2010 Proficient
- Real Estate Title Concepts
- Data Entry
- Customer Relations
- Appointment Scheduling
- Paperwork Processing
- Professional Telephone Demeanor
- Critical Thinking
- Microsoft Office Suite
- Microsoft Excel
- Customer Service
- Google Drive
- Organization and Time Management
- Escrow Standards
- Title Clearance
- Title Requirements
- Title Document Review
- Real Estate Closing Processes
- Loan Document Packages
- Contracts Understanding
- Funds Disbursement
- 23,655 Kph (or 65-85 Wpm) with 96% accuracy
Certification
- Food Handler Certification
- Escrow Training Institute: Bulk Sale I and II, CAR Contract Group Discussion, Small Business Financing (SBA)
- Williston Financial Corp.: TRID Trainer, Leadership Conference
Assessments
- Customer service, Proficient, 03/01/22
- Spreadsheets with Microsoft Excel, Proficient, 05/01/23
- Work motivation, Proficient, 04/01/22
- Medical receptionist skills, Proficient, 04/01/23
- Administrative assistant/receptionist, Proficient, 04/01/22
- Attention to detail, Proficient, 04/01/22
- Food service: Customer situations, Proficient, 04/01/23
- Working with MS Word documents, Proficient, 04/01/23
- Call center customer service, Proficient, 05/01/23
- Customer focus & orientation, Proficient, 03/01/22
- Managing accounts in QuickBooks, Proficient, 05/01/23
- Retail customer service, Proficient, 03/01/22
- Management & leadership skills: Impact & influence, Proficient, 04/01/23
- Restaurant manager, Proficient, 04/01/23
- Bookkeeping, Proficient, 04/01/23
- Office manager, Proficient, 04/01/23
- Principles of accounting, Proficient, 04/01/23
- Cooking skills: Basic food preparation, Proficient, 04/01/22
- Protecting patient privacy, Proficient, 04/01/23
- Basic computer skills, Proficient, 06/01/23
- Written communication, Proficient, 03/01/22
Hobbies
Outside of my professional life, you can find me exploring outside. I love to hike, paddleboard, disc golf, play soccer, or just go for a run with our dog. I am a huge craft beer gal, and after a day out in the sun you will most likely find me at a brewery enjoying a cold pint.
Timeline
Escrow and Title Specialist
First Aloha Title
08.2023 - Current
Escrow Officer
Premier Title and Escrow
08.2022 - 04.2023
Count Room Manager
Hard Rock International
07.2021 - 01.2022
Senior Escrow Officer
Pacific City Escrow, Inc
01.2019 - 06.2021
Credit Specialist
Trend Offset Printing
10.2018 - 01.2019
Junior Escrow Officer
Western Resources Title
02.2018 - 09.2018
Escrow Officer
Stonegate Escrow
07.2017 - 12.2017
Escrow Officer
Bayside Escrow
01.2017 - 07.2017
Commercial Escrow Officer
First American Title Insurance Co
07.2016 - 12.2016
Escrow Officer
WFG Title
12.2011 - 07.2016
Office Manager
CalifornIT Systems Support, Inc.
03.2011 - 05.2013
Sales Associate
Macys Department Store
11.2010 - 04.2011
Birthday Party Coordinator
Chuck E. Cheese Entertainment
02.2009 - 11.2010
No Degree - Liberal Arts And General Studies
CSU San Marcos
High School Diploma -
Western High School
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