Necel Marie Cherry
Customer Service Specialist
Kountze,Texas
Summary
Senior Escrow Officer with 15+ years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Escrow Officer (Remote)
OSN Texas, LLC
01.2021 - 04.2024
- Prepared closing disclosures, escrow agreements, and settlement documents per lender and buyer/seller instructions
- Communicated with cross-functional departments to troubleshoot and resolve title process issues
- Managed approximately 80-100 e-mails, text messages, and phone calls from buyers, sellers, Realtors, and lenders, per day.
- Ensured clear title by addressing title defects, liens, and encumbrances
- Managed financial transactions, balanced invoices, and tax payments
- Provided accurate lender closing instructions and ensured proper disbursement of funds
- Maintained compliance with company policies, regulations, and industry standards
Senior Escrow Officer / Title Examiner
Hooks Title & Abstract Co.
08.2015 - 01.2021
- Managed the escrow process from title examination to closing and post-closing
- Reviewed and distributed title commitments to lenders, Realtors, buyers, and sellers
- Collaborated with underwriters and sellers to resolve title issues (e.g., Affidavits of Heirship, probates, lien releases)
- Balanced closing disclosures (CDs) and ensured loan packages complied with lender instructions
- Performed closings by explaining title and loan documents, obtaining signatures, and notarizing paperwork
- Oversaw post-closing procedures, including fund disbursement, document recording, and policy issuance
- Verified tax statements, exemptions, and proration calculations for buyers and sellers
- Conducted in-depth title examinations by analyzing historical documents and public records
- Compiled reports detailing findings, exceptions, and requirements for title commitments
- Mapped property locations and analyzed legal descriptions to determine ownership
- Created flowcharts tracking chains of title and family lineage for undivided interests
Senior Escrow Officer
First American Title Insurance Co.
01.2009 - 09.2014
- Oversaw the end-to-end escrow process, ensuring smooth real estate transactions
- Reviewed and distributed title commitments, resolving title defects and curative issues
- Managed financial transactions, including disbursements, loan payoffs, and reconciliations
- Ordered and reviewed surveys, ensuring properties were insurable
- Ensured compliance with escrow regulations and lender closing instructions
Education
National Honor Society, FFA, FHA, Student Council
Kountze High School
Kountze, TexasReal Estate Education, LLC
Beaumont, TexasSkills
- Title assessment, title-issue resolution and analytical problem solving
- Resware, Slack, Helpscout, Zoom, MS Teams, HALFILE, SoftPro Enterprise, SoftPro Select, FAST (First American's escrow software), Microsoft Office Suite
- Lender and Realtor collaboration, customer service with a positive attitude
- Prioritization and multi-tasking for efficient deadline management
Accomplishments
Consistently ranked in the top tier for most customer satisfaction scores at OSN. Consistently chosen to work on Opendoor pilot programs at OSN.
Certification
Texas Escrow License
Timeline
Escrow Officer (Remote)
OSN Texas, LLC
01.2021 - 04.2024
Senior Escrow Officer / Title Examiner
Hooks Title & Abstract Co.
08.2015 - 01.2021
Senior Escrow Officer
First American Title Insurance Co.
01.2009 - 09.2014
National Honor Society, FFA, FHA, Student Council
Kountze High School
Real Estate Education, LLC
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