ALAINA K PHELPS
Lexington,SC
Summary
Results-oriented New Home Sales Representative known for high productivity and efficient task completion. Specialize in customer needs analysis, market trend tracking, and effective communication strategies. Excel in negotiation, strategic planning, and relationship building. Utilize active listening, empathy, and adaptability to foster client trust and close sales.
Overview
1
1
Certification
9
9
years of professional experience
Work History
New Home Sales Specialist
Eastwood Homes
Columbia, SC
01.2026 - Current
- Guide buyers through the new-construction process from initial consultation and community selection through contract, construction, inspections, and closing.
- Educate buyers on floor plans, homesites, community amenities, pricing, incentives, financing considerations, construction timelines, and purchase milestones.
- Build and maintain relationships with buyers, real estate agents, lenders, inspectors, appraisers, and internal construction teams to create a seamless customer experience.
- Generate and convert sales opportunities through prospecting, follow-up, model-home and community tours, agent outreach, networking, and social media marketing.
- Coordinate contract details, selections, upgrades, incentives, inspections, and construction updates while maintaining clear communication throughout the build.
- Support first-time homebuyers, military families, retirees, and other clients by simplifying real estate and new-construction decisions and identifying best-fit homes.
- Maintain current knowledge of communities, builder products, market conditions, financing options, and sales incentives to provide informed recommendations.
Licensed Real Estate Sales Agent
Chucktown Homes, Keller Williams Palmetto
Columbia, SC
06.2025 - Current
- Developed and maintained a strong network of clients through proactive prospecting and networking efforts.
- Provided exceptional customer service to buyers and sellers, ensuring smooth transactions and high levels of satisfaction.
- Negotiated contracts on behalf of clients, securing favorable terms and conditions.
- Collaborated with lenders, inspectors, appraisers, and other professionals to facilitate the closing process.
- Utilized social media advertising and email campaigns to promote listings and generate buyer engagement.
- Assisted first-time homebuyers throughout the purchasing process, educating them on negotiations, paperwork, and transaction milestones.
Multi-Product Sales and Customer Retention Manager
Progressive Insurance
Lexington, SC
01.2022 - 06.2025
- Managed 7–9 supervisors responsible for day-to-day operations of teams of approximately 20–25 representatives handling customer inquiries, processing work items, and inbound sales calls.
- Designed leadership mentorship programs and facilitated New Leader University training for new managers.
- Supported forecasting, staffing, training rosters, promotional opportunities, interviews, payroll, and other HR processes.
- Ensured work volume met regulatory, sales/service, and quality standards while creating coaching plans and monitoring performance.
- Led call calibration sessions and enterprise-wide initiatives including Sales Battle, Keys to Progress, mentorship, and leader training.
- Developed and monitored operating systems, policies, procedures, organizational structure, and information flow.
Snapshot and Assist Supervisor
Progressive Insurance
Phoenix, AZ
04.2019 - 01.2022
- Oversaw escalated customer issues and coached employees toward resolution and performance improvement.
- Developed and monitored site- and organization-level initiatives, including Specialty Quality Sub-team, PAL Podcast, and Leader2Leader Ally.
- Conducted interviews and implemented policy and procedure changes to reduce costs and improve accuracy.
- Monitored and coached direct-report performance, provided actionable feedback, and facilitated team meetings and training.
Customer Service Consultant
Progressive Insurance
Phoenix, AZ
10.2017 - 04.2019
- Served a national customer base by researching and resolving product and billing issues.
- Created and facilitated training materials supporting remote-work initiatives.
- Achieved Elite/Top Performer status and MVP recognition for 2018.
- Served as a peer coach for new hires and tenured specialists.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CASkills
- Real Estate Sales
- New Home Sales
- Sales Leadership
- Customer Experience
- Operations
- Customer Service
- Negotiation
- Team Leadership
- Process Control
- Residential Real Estate
- Transaction Coordination
- Construction Coordination
- Prospecting
- Follow-up
- Networking
- Social Media Marketing
- Contract Coordination
- Buyer Education
- Sales Forecasting
- Staffing
- Training
- Coaching
- Policy and Procedure Development
Certification
South Carolina Real Estate Salesperson License
Awards
- Manager of the Year, Progressive Insurance, 12/01/24
- Supervisor of Distinction, Progressive Insurance, Multiple quarters
- MVP Progressive, Progressive Insurance, 08/01/19, Top 3% of consultants based on primary metrics
- STARS, Wells Fargo, 01/01/17
Summary
Purposeful, results-driven real estate and sales professional with experience in new home sales, residential real estate, customer service, negotiation, team leadership, process control, and operations. Skilled at guiding buyers through complex decisions, coordinating transactions and construction, developing relationships, and delivering a high-touch customer experience.
Timeline
New Home Sales Specialist
Eastwood Homes
01.2026 - Current
Licensed Real Estate Sales Agent
Chucktown Homes, Keller Williams Palmetto
06.2025 - Current
Multi-Product Sales and Customer Retention Manager
Progressive Insurance
01.2022 - 06.2025
Snapshot and Assist Supervisor
Progressive Insurance
04.2019 - 01.2022
Customer Service Consultant
Progressive Insurance
10.2017 - 04.2019
High School Diploma -
Arroyo Grande High School