Summary
Overview
Work History
Education
Skills
Timeline
Serv safe certified
ServSafe certified
Generic

Alaina Locke

Southfield,MI

Summary

Dynamic Shift Manager at Little Caesars with a proven track record in employee training and customer service excellence. Enhanced team performance through effective delegation and innovative training materials, leading to increased productivity and high trainee satisfaction. Skilled in cash handling and decision-making, committed to fostering a positive work environment!

Overview

2
2
years of professional experience

Work History

Shift Manager

Little Caesars
02.2024 - 04.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Certified Trainer

Pita Way
07.2023 - 01.2025
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.

Education

High School Diploma -

Wayne State University
Detroit, MI
05-2028

Skills

  • Cash handling
  • Decision-making
  • Customer service focus & satisfaction
  • Employee training

Timeline

Shift Manager

Little Caesars
02.2024 - 04.2025

Certified Trainer

Pita Way
07.2023 - 01.2025

High School Diploma -

Wayne State University

Serv safe certified

The ServSafe program 

ServSafe certified

The ServSafe certification means that I have knowledge in food safety. 

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