Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Johnston

Benton,MS

Summary

Driven Shift Lead Manager with 6+ years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Proficient management delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer relations, employee delegation

Reliable employee seeking assistant management position. Offering excellent communication and good judgment.

Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

4
4
years of professional experience

Work History

Shift Manager

Wild Cats Convenience Store
Batesville, AR
04.2016 - 11.2019
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Education

Benton High School
Benton,MS

Benton Academy
Benton, MS

Criminal Justice

Hinds Community College
Ridgeland, MS

General Equivalnce Dipolma

GED Testing.
Yazoo City, MS
1997

Pearl Jr High School
Pearl, MS
05.1992

Skills

  • Cash Handling
  • Employee Coaching and Motivation
  • Maintaining Required Compliance
  • Delegating Work
  • Opening and Closing Procedures
  • Interpersonal Skills
  • Customer Experience Management
  • Job Assignments
  • Hospitality Management
  • Equipment Troubleshooting
  • Inventory Control
  • Employee Performance Reviews
  • Accurate Money Handling
  • Energetic and Enthusiastic
  • Station Preparation
  • Shift Work
  • Cash Drawer Balancing
  • Meeting Production Goals
  • Guest Satisfaction
  • Food Safety and Quality
  • Money Transfers
  • Performance Motivation
  • Fiscal Management
  • Restocking Management
  • Employee Support
  • Coupon Handling
  • Managing Cash Register
  • Temperature Monitoring
  • Team Member Motivation
  • Safe Balancing
  • Directing Team Members
  • Problem-Solving Techniques
  • Documentation
  • Negotiation and Conflict Resolution
  • Goal Attainment
  • Handling Customer Complaints
  • Quality Assurance
  • Staff Training and Onboarding
  • Safety and Security Enforcement

Timeline

Shift Manager

Wild Cats Convenience Store
04.2016 - 11.2019

Benton High School

Benton Academy

Criminal Justice

Hinds Community College

General Equivalnce Dipolma

GED Testing.

Pearl Jr High School
Tanya Johnston