Alaina Marshall
Vero Beach,Florida
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Remote Administrative Assistant
Oak Harbor Home Health
Vero Beach, USA
08.2022 - Current
- Provided support to users over the phone or remotely via remote access tools.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Composed, edited and typed complex memos and reports with job-related software.
Caregiver Attendant
Oak Harbor Home Health
Vero Beach, USA
06.2020 - Current
- Transport clients to appointments, ensuring timely arrival and safety, enhancing reliability
- Teach self-care skills, fostering client independence and confidence, improving daily living
- Monitor health conditions, provide companionship, enhancing well-being and mental health
- Prepare meals according to dietary needs, promoting balanced nutrition and health
- Assist with bathing, dressing, and incontinence care, maintaining dignity and comfort
Lead Server
Oak Harbor Clubhouse
Vero Beach, USA
10.2011 - 03.2020
- Set up dining area, restocked supplies, ensured readiness for service
- Maintained transaction records, ensured compliance with policies and laws
- Monitored dining room cleanliness, maintained proper set-up
- Stayed updated on specials, new items, and promotions
- Trained new servers, facilitated smooth onboarding
- Enhanced guest satisfaction by promptly addressing concerns and ensuring seamless dining experiences
- Fostered positive staff relationships through open communication, enhancing team collaboration
EVS Housekeeper
Lawnwood Regional Hospital
Ft. Pierce, USA
05.2004 - 11.2010
- Ensured housekeeping carts were stocked with essential supplies, maintaining operational efficiency
- Safely operated floor scrubbing machines, performing deep cleaning tasks to maintain hygiene standards
- Sanitized floors and walls, protecting workers and ensuring a safe environment
- Demonstrated proper PPE usage, minimizing chemical exposure risks during daily tasks
- Resolved customer complaints promptly and professionally.
Customer Service Representative
Publix
Vero Beach, USA
01.2000 - 07.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma - computer science certificates
Westwood High School
Ft. Pierce, Florida05.2004
Skills
- Organizational Skills
- Conflict Resolution
- Time Management
- Microsoft Office Skills
- Data Entry
- Office Administration
- Clerical Support
- Microsoft Excel
- Typing 35 WPM
- Call Center Customer Service
- Customer service experience
References
References available upon request.
Timeline
Remote Administrative Assistant
Oak Harbor Home Health
08.2022 - Current
Caregiver Attendant
Oak Harbor Home Health
06.2020 - Current
Lead Server
Oak Harbor Clubhouse
10.2011 - 03.2020
EVS Housekeeper
Lawnwood Regional Hospital
05.2004 - 11.2010
Customer Service Representative
Publix
01.2000 - 07.2004
High School Diploma - computer science certificates
Westwood High School
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