MAKAYLA GANDEE
Cardington,OH
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Remote Administrative Assistant
01.2021
- Manage communication, scheduled and attended virtual meetings with potential clients, maintained files, created documents and ads for clients.
- Interviewed potential employees.
Customer Service Specialist
Direct Interactions
Remote, OH
12.2025 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for claims, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Remote Customer Service Representative
01.2021 - 01.2023
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Take orders, calculate charges and process billing or payments.
- Review customer accounts and make changes, if necessary.
Remote Customer Service Representative
01.2020 - 01.2021
- Listen to customers' questions and concerns and provide answers or responses.
- Provide information about products and services.
- Take orders, calculate charges and process billing or payments.
- Review customer accounts and make changes, if necessary.
Education
AAS - Medical Billing & Coding
Bryant & Stratton College
07.2025
HS Diploma -
Hillsdale High School
06-2013
Skills
- Communication
- Problem-Solving
- Time Management
- Teamwork
- Adaptability
- Strategic thinking
- Attention to detail
- Organizational Skills
- Interpersonal Skills
- Microsoft 365
- Medical billing
- Customer service
- Data entry
- Problem resolution
Timeline
Customer Service Specialist
Direct Interactions
12.2025 - Current
Remote Administrative Assistant
01.2021
Remote Customer Service Representative
01.2021 - 01.2023
Remote Customer Service Representative
01.2020 - 01.2021
AAS - Medical Billing & Coding
Bryant & Stratton College
HS Diploma -
Hillsdale High School