Ingrid Ferrini
Windermere,FL
Summary
Professional Bilingual Virtual Assistant with strong organizational and communication skills, with a background in customer service and administrative support, adept at multitasking and problem-solving. Coordinating multiple, concurrent tasks efficiently and with attention to detail.
Overview
2
2
years of professional experience
Work History
REMOTE ADMINISTRATIVE ASSISTANT
Twinity Luxury Rentals
Houston (Remote), USA
11.2023 - 03.2024
- Manage the payroll processing of the employees.
- Manage a portfolio of residential properties, addressing tenant concerns, and coordinating cleaning and maintenance requests.
- Manage Airbnb, Vrbo, and direct bookings, guest messages, calls, and handling inquiries.
- Maintain accurate records of rental payments, expenses, and property inspections.
REMOTE PROPERTY MANAGER
Ecologic Management LLC
Orlando (Remote), USA
05.2022 - 10.2023
- Manage Airbnb, Vrbo, Booking.com, and direct bookings, guest messages, calls, and handling inquiries.
- Respond to guest reviews and feedback to ensure high customer satisfaction.
- Coordinate cleanings and maintenance schedules for multiple vacation rental properties.
- Collect rent payments, process invoices, and maintain accurate financial records.
- Handle tenant inquiries, complaints, and lease renewals in a timely and professional manner.
- Manage a portfolio of residential properties, addressing tenant concerns, and coordinating cleaning and maintenance requests.
- Maintain accurate records of rental payments, expenses, and property inspections
Education
BUSINESS ADMINISTRATION - Bussiness
URBE
Venezuela07-2018
Skills
- Communication
- Remote collaboration
- Time management
- Organization
- Customer service
- Problem solving
- Negotiation
- Attention to detail
- Computer proficiency
- Adaptability
- Calendar management
- Email management
- Data management
- CRM management
- Microsoft office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
REMOTE ADMINISTRATIVE ASSISTANT
Twinity Luxury Rentals
11.2023 - 03.2024
REMOTE PROPERTY MANAGER
Ecologic Management LLC
05.2022 - 10.2023
BUSINESS ADMINISTRATION - Bussiness
URBE
Similar Profiles
MARICRIS SANTOSMARICRIS SANTOS
Administrative Officer at LUXURY SUPERCAR RENTALS LLCAdministrative Officer at LUXURY SUPERCAR RENTALS LLC
Nick FirthNick Firth
Director of Sales and Product Manager at Jayne's Luxury RentalsDirector of Sales and Product Manager at Jayne's Luxury Rentals
Akeem ClarkeAkeem Clarke
Valet Driver Part-Time at Luxury Car RentalsValet Driver Part-Time at Luxury Car Rentals