Alaina Norton
Lake Mary,FL
Summary
Dynamic Shift Manager with a proven track record at Firehouse Subs, excelling in employee training and decision-making. Enhanced operational efficiency through process improvements and maintained a strong customer service focus. Committed to workplace safety, fostering a collaborative environment that drives team success and elevates service quality.
Overview
6
6
years of professional experience
Work History
Shift Manager
Firehouse Subs
Lake Mary, FL
12.2024 - Current
- Assisted in managing daily operations to ensure smooth workflow and efficient service delivery.
- Supported team members by learning and applying safety protocols in high-paced environments.
- Collaborated with colleagues to maintain inventory accuracy and optimize stock levels.
- Adapted quickly to new tools and systems, enhancing personal efficiency and team productivity.
Dance Instructor
Bella Ballerina
Longwood, FL
01.2024 - 11.2024
- Developed engaging dance lesson plans tailored to diverse skill levels.
- Instructed students in various dance styles, fostering creativity and expression.
- Monitored student progress and provided constructive feedback to enhance performance.
- Organized and led practice sessions, promoting teamwork and collaboration among students.
Shift Lead
Tropical Smoothie
Apopka, FL
10.2019 - 08.2023
- Oversaw daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained and mentored team members, enhancing productivity and operational skills.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Conducted performance evaluations, providing constructive feedback to promote team development.
Crew Member
Culver's Restaurant
Venice, FL
08.2022 - 04.2023
- Provided exceptional customer service by efficiently handling orders and resolving issues.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Operated kitchen equipment safely, following guidelines for food preparation and service.
- Collaborated with team members to enhance workflow and improve overall efficiency during peak hours.
Education
Associate Of Applied Arts - Psychology
Seminole State College of Florida
Sanford, FL05.2021
High School Diploma -
Lake Brantley
Altamonte Springs, FL05.2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
Timeline
Shift Manager
Firehouse Subs
12.2024 - Current
Dance Instructor
Bella Ballerina
01.2024 - 11.2024
Crew Member
Culver's Restaurant
08.2022 - 04.2023
Shift Lead
Tropical Smoothie
10.2019 - 08.2023
Associate Of Applied Arts - Psychology
Seminole State College of Florida
High School Diploma -
Lake Brantley