Alaina O’Brien
Myrtle Beach,SC
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail operations at Marshalls. Proven ability to enhance customer loyalty through exceptional service and effective teamwork. Skilled in cash handling and inventory management, consistently optimizing processes to improve efficiency and foster positive relationships with customers.
Overview
7
7
years of professional experience
Work History
Women's Sales Associate
Marshalls
02.2025 - Current
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in maintaining store cleanliness and organization to ensure an inviting environment for customers.
- Collaborated with team members to effectively manage inventory levels, reducing stock discrepancies.
- Operated point-of-sale system accurately, processing transactions and handling cash with precision.
Associate
Flood and Print
04.2024 - 08.2024
- Assisted in executing daily operational tasks, ensuring smooth workflow and team collaboration.
- Printed t-shirts
- Handled incoming packages as well as took care of inventory and shipping packages
- Adapted quickly to new tools and systems for efficient task completion and improved productivity.
- Contributed to process documentation, enhancing clarity and consistency in project workflows.
Host
Logans Roadhouse Grill
04.2022 - 09.2023
- Greeted and seated guests, ensuring warm and welcoming first impressions.
- Managed reservations and waitlists, optimizing seating arrangements for maximum efficiency.
- Collaborated with kitchen staff to communicate guest preferences and special requests effectively.
- Trained new hosts on customer service standards and restaurant protocols to enhance team performance.
Barista
Starbucks
12.2021 - 04.2023
- Prepared and served high-quality coffee beverages to enhance customer experience.
- Operated espresso machines and grinders, ensuring consistent beverage quality.
- Maintained cleanliness of workstations and equipment to adhere to safety standards.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Engaged with customers to build rapport and encourage repeat business.
Assistant Manager
Auntie Annes
01.2020 - 11.2022
- Led team initiatives to enhance operational efficiency and customer satisfaction.
- Developed training programs for new employees, improving onboarding processes.
- Streamlined inventory management procedures using ERP systems, reducing discrepancies.
- Conducted performance evaluations to identify areas for staff development and improvement.
Daycare Assistant
Crossroads Academy
04.2018 - 05.2021
- Supervised daily activities, ensuring safety and engagement of children in care.
- Assisted in implementing educational programs to enhance children's developmental growth.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Developed and maintained nurturing environment fostering positive relationships among children.
Education
Associates In Criminal Justice - Criminal Justice
Horry-Georgetown Technical College
Conway, SCLiberty Online Academy
Lynchburg, VA03.2024
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Friendly and outgoing
- Customer assistance
- Verbal and written communication
- Money handling
- Shelf stocking
- Customer engagement
- Relationship building
- Phone etiquette
- Flexible schedule
- Cash register operation
- Store opening and closing
- Retail sales
- Product knowledge
- Stocking and receiving
- Professional appearance
- Retail store operations
Timeline
Women's Sales Associate
Marshalls
02.2025 - Current
Associate
Flood and Print
04.2024 - 08.2024
Host
Logans Roadhouse Grill
04.2022 - 09.2023
Barista
Starbucks
12.2021 - 04.2023
Assistant Manager
Auntie Annes
01.2020 - 11.2022
Daycare Assistant
Crossroads Academy
04.2018 - 05.2021
Associates In Criminal Justice - Criminal Justice
Horry-Georgetown Technical College
Liberty Online Academy
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