Alaina Rivet
Hopewell,VA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Cheerful Cashier offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
6
6
years of professional experience
Work History
Waitress Trainer
Colonial Italian Restaurant
06.2024 - Current
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
Fulfillment Coordinator
Lowes Home Improvment
02.2022 - 11.2023
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw a team of dedicated staff members who consistently met deadlines despite fluctuating workloads.
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Increased pick-and-pack accuracy rates with thorough employee training and implementation of best practices.
Cashier Specialist
Gabe's Department Store
08.2021 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported Type and Type departments with merchandising, product retrieval and customer service needs.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
Welder Helper/Pipe Fitter
JRC Mechanical
04.2021 - 07.2021
- Helped fit pipe for the welder
- Removed trash and excess materials to clean up work areas
- Fetched materials, equipment and tools for welding professionals
- Kept positive attitude focused on learning new processes and techniques
Packing and Shipping
Brass Beds of Virginia
01.2021 - 04.2021
- Loaded up shipments on trucks
- Wrapping items for shipment
- Minimized waste and reduced volume of packaging materials used to prepare shipments
- Completed daily orders with expert picking and packing of shipments
- Promoted delivery efficiency by accurately labeling and organizing containers
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Reviewed orders by inspecting labeling, packaging and contents
- Quickly and properly wrapped and boxed Type and Type items, maintaining uniformity to meet fulfillment targets
Buyer
Plato's Closet
01.2021
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period
- Cashiering duties taking care of customers
- Cash handling, making sure customers found everything they were looking for
Waitress
Hokkaido Japanese Steakhouse
12.2019 - 03.2020
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Cashier/Customer Service
Panera Bread
07.2018 - 04.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Education
Welding -
Prince George highschool
Prince George, VA06.2020
Skills
- Customer service/ greeting and seating customers
- Cash Handling
- Cashiering
- Answering Phones
- Order placing
Timeline
Waitress Trainer
Colonial Italian Restaurant
06.2024 - Current
Fulfillment Coordinator
Lowes Home Improvment
02.2022 - 11.2023
Cashier Specialist
Gabe's Department Store
08.2021 - 02.2022
Welder Helper/Pipe Fitter
JRC Mechanical
04.2021 - 07.2021
Packing and Shipping
Brass Beds of Virginia
01.2021 - 04.2021
Buyer
Plato's Closet
01.2021
Waitress
Hokkaido Japanese Steakhouse
12.2019 - 03.2020
Cashier/Customer Service
Panera Bread
07.2018 - 04.2019
Welding -
Prince George highschool
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