Alaina Reddick
Jackson,MO
Summary
Seasoned leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
General Manager
Visionworks
Cape Girardeau
08.2008 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Established strategic procedures to produce multiple years of exceptional revenue growth
- Successfully led staff through mergers and sales process changes
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Developed and Maintained Payroll Tracking Project for Territory
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Strong Leadership development.
- Conflict resolution and overcoming sales objections
General Manager
Prime Communications for AT&T
08.2016 - 12.2018
- Responsible for initiating sales with customers
- Customizing sales for local business, and generating business leads from fellow representatives
- Conflict resolution and overcoming sales objections.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
New Business Representative
Americo Financial Life and Annuity Insurance Company
06.2014 - 03.2015
- Ensured accurate risk assessment with diligent analysis of applicant data and adherence to underwriting guidelines.
- Communicated with clients to obtain necessary personal information for correct data entry
- Collaborated with underwriters to clarify application details, resulting in well-informed risk assessments.
- Ensured all applications met required governmental regulations.
- Enhanced client satisfaction by thoroughly reviewing life insurance applications and identifying discrepancies.
Education
Bachelors of Liberal Arts -
University of Missouri-Kansas City
Kansas City, MO05.2017
Associate of Arts -
Three Rivers Community College
Poplar Bluff, MO05.2013
Skills
- Business Analysis
- Staff Development
- KPI Tracking
- Quality Assurance
- Customer Service Management
- Sales Tracking
- Data Analysis
- Proficient in Microsoft Office, Excel, Power Point, Teams, SharePoint, Power BI, And Smartsheet
- Business Growth Initiatives
Timeline
General Manager
Prime Communications for AT&T
08.2016 - 12.2018
New Business Representative
Americo Financial Life and Annuity Insurance Company
06.2014 - 03.2015
General Manager
Visionworks
08.2008 - Current
Bachelors of Liberal Arts -
University of Missouri-Kansas City
Associate of Arts -
Three Rivers Community College