Angela Krismer
MBA
Orlando,Fl
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learning with excellent multi-tasking skills and ability to quickly master new technology, including excellent proficiency in Microsoft. Commended for innovation and creative problem-solving abilities to address business challenges.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
General Manager
All Uniform Wear
Orlando, FL
10.2017 - 08.2020
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
General Manager
Arby's
Orlando, FL
08.2002 - 08.2017
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Received superior customer service satisfaction scores for 12 consecutive quarters.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Master of Business Administration -
University of Southern New Hampshire
New Hampshire 05.2019 - 01.2020
Bachelor of Business Administration -
University Of Central Florida
Orlando, FL 08.2005 - 05.2010
Skills
Training and Development of Management/Staffundefined
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Master of Business Administration -
University of Southern New Hampshire
05.2019 - 01.2020
General Manager
All Uniform Wear
10.2017 - 08.2020
Bachelor of Business Administration -
University Of Central Florida
08.2005 - 05.2010
General Manager
Arby's
08.2002 - 08.2017
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