Alaisa Parks
Houston,Texas
Summary
Licensed Texas Property & Casualty Insurance Professional with experience in commercial insurance servicing, customer relationship management, and sales. Currently serving as a Commercial Service Representative at GEICO, supporting commercial auto and trucking policyholders. Brings a strong background in consultative sales from Verizon, with a proven ability to build customer relationships, identify client needs, and deliver tailored solutions. Recognized for excellent communication skills, problem-solving abilities, and a commitment to exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Commercial Service Representative
GEICO
09.2025 - Current
- Service commercial auto and trucking insurance policies for policyholders and business clients.
- Assist customers with policy changes, endorsements, renewals, billing inquiries, and coverage questions.
- Explain insurance coverages, policy provisions, and underwriting requirements.
- Resolve customer concerns while maintaining high customer satisfaction and retention.
- Process policy updates accurately while ensuring compliance with company and regulatory guidelines.
- Collaborate with underwriting, billing, and claims departments to address customer needs.
- Maintain detailed account documentation and records within company systems.
Sales Representative
Verizon
10.2023 - 08.2025
- Assisted customers in selecting wireless devices, service plans, accessories, and technology solutions.
- Consistently met and exceeded individual sales goals through consultative selling techniques.
- Educated customers on products, services, promotions, and account features.
- Built and maintained strong customer relationships, resulting in repeat business and customer satisfaction.
- Processed new account activations, upgrades, device financing agreements, and service changes.
- Resolved billing, technical, and account-related concerns while delivering exceptional customer service.
- Maintained expert knowledge of wireless technology, mobile devices, and Verizon products and services.
- Worked collaboratively with team members to achieve store performance objectives and sales targets.
Education
High School Diploma -
Troup County High School
La Grange, GA05.2022
No Degree - Criminal Justice
University of West Georgia
Carrollton, GASkills
- Customer Relationship Management
- Commercial Insurance Knowledge
- Regulatory Compliance
- Documentation Accuracy
- Problem Resolution
- Risk Assessment
- Investigative Mindset
- Leadership Experience (JROTC Chief)
- Team Leadership
- Communication Skills
- Account Management
- Customer Retention
- Coverage Analysis
- Cross-Selling & Upselling
- Communication Skills
- Time Management
- Regulatory Compliance
Certification
Texas Property & Casualty Insurance License (Active)
Timeline
Commercial Service Representative
GEICO
09.2025 - Current
Sales Representative
Verizon
10.2023 - 08.2025
High School Diploma -
Troup County High School
No Degree - Criminal Justice
University of West Georgia