Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alaka Bennett

Peoria,IL

Summary

Skilled in claims handling and policy interpretation, I excel in resolving insurance disputes, evidenced by increased client satisfaction during my tenure at State Farm. Leveraging critical thinking and effective communication, I adeptly negotiated settlements, ensuring company interests while enhancing operational efficiency through advanced software tools.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Carle Health - Proctor
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Independent Claims Adjuster

Contractor
10.2020 - Current
  • Negotiated favorable settlements for policyholders while protecting company interests and minimizing financial risk.
  • Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
  • Handled a high volume of claims, prioritizing cases based on severity and urgency for optimal resolution.
  • Collaborated with other adjusters, maintaining clear communication to expedite claim resolutions.
  • Built strong relationships with clients through empathetic communication and active listening during the adjustment process.

Auto Claims Adjuster

State Farm
07.2019 - 09.2021
  • Negotiated favorable settlements for policyholders while protecting company interests and minimizing financial risk.
  • Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
  • Increased client satisfaction by efficiently resolving insurance claims disputes and providing timely updates.
  • Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.

Education

Associate of Arts - Communiations

Illinois Central College
East Peoria, IL
05-2023

High School Diploma -

Manual Highschool
Peoria, IL
06-2012

Skills

  • Claims Handling
  • Policy Interpretation
  • Claims Investigation
  • Insurance regulations knowledge
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Problem-solving skills
  • Verbal and written communication
  • Inbound phone calls
  • Active Listening
  • Critical Thinking

Certification

  • Independent Adjuster License Florida Department of Insurance.

Timeline

Customer Service Representative

Carle Health - Proctor
04.2023 - Current

Independent Claims Adjuster

Contractor
10.2020 - Current

Auto Claims Adjuster

State Farm
07.2019 - 09.2021

Associate of Arts - Communiations

Illinois Central College

High School Diploma -

Manual Highschool

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Alaka Bennett