Precious Privott
Plano
Summary
Dynamic customer service professional with a proven track record of delivering exceptional service and effective solutions. Expertise in addressing and resolving customer issues with a strong emphasis on enhancing the overall customer experience. Recognized for outstanding communication and problem-solving skills, consistently driving positive outcomes and fostering customer satisfaction. Committed to leveraging valuable experience success and elevate service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Richardson, TX
04.2025 - Current
- Provided comprehensive support to customers by addressing questions related to coverage, billing renewals, and policy changes.
- Managed customer interactions by providing reliable information and resolving inquiries efficiently.
- Acquired in-depth knowledge of operational procedures to facilitate team performance in daily activities.
- Provided recommendations, guidance and best interest to assist customers.
- Utilized cross-selling techniques to educate customers on services and insurance products.
- Documented customer feedback for continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Facilitated 10 calls per hour to enhance customer support and service delivery.
Claims Associate
State Farm
Richardson, TX
03.2024 - 11.2024
- Administered auto claims processing to ensure adherence to company policies and industry regulations.
- Analyzed claim documentation for precision, detecting discrepancies and implementing prompt resolutions to maintain compliance.
- Facilitated effective communication with policyholders and claimants to gather essential information for claim assessments.
- Engaged with cross-functional teams to accelerate claims processing and foster improved customer experiences.
- Performed detailed evaluations of claims to ensure accurate determination of validity and coverage eligibility.
- Streamlined management of high-volume claims, guaranteeing thorough and accurate documentation.
- Reviewed and monitored work queues including task items, calendars,mail,message, and new claims.
- Utilized technical navigation skills to access the claim handling system, digital phone, and state specific resources.
Claims Processor
Alacrity Services
Irving, TX
09.2023 - 03.2024
- Analyzed and validated insurance claims for precision and conformity with established industry regulations.
- Engaged with cross-functional teams to address claims disputes, aiming to enhance customer satisfaction.
- Utilized claims management software to track claim status and ensure timely resolution.
- Mentored junior staff on claims processing procedures and best practices for efficiency.
- Communicated with policyholders to gather necessary information and provide updates on claim status.
- Built rapport with clients through empathetic listening skills while discussing sensitive personal loss situations.
Auto Claims Adjuster
Pilot Catastrophe Services
Richardson, TX
02.2022 - 08.2023
- Assessed auto claims to establish coverage and liability determinations.
- Engaged with policyholders to ensure timely acquisition of required documentation for efficient claims processing.
- Reviewed and validated damage assessments and estimates from repair facilities to uphold quality standards.
- Managed claimant negotiations, securing fair settlements that adhered to policy specifications and maintained compliance.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Evaluated auto claims to determine coverage and liability.
Data Entry Clerk
Buford Logistics
Buford, GA
06.2019 - 08.2021
- Performed detailed data entry operations, focusing on precision and thoroughness to support organizational data management needs.
- Ensured accuracy of inventory records to support efficient supply chain operations.
- Executed comprehensive data validation processes to uphold data integrity across diverse systems.
- Instructed new employees on effective data entry practices and navigation of internal systems to ensure operational efficiency.
- Systematically stored scanned documents in database to maintain comprehensive records of vital organizational information.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05.2021
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Call center operations
- Claims handling
- Claims investigation
- Insurance regulations knowledge
- Damage assessment
- Multi-line phone system
- Time management
- Multitasking
- Excellent communication
- Organizational skills
Certification
Property & Casualty License
- TX
- NC
- MD
- FL
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
04.2025 - Current
Claims Associate
State Farm
03.2024 - 11.2024
Claims Processor
Alacrity Services
09.2023 - 03.2024
Auto Claims Adjuster
Pilot Catastrophe Services
02.2022 - 08.2023
Data Entry Clerk
Buford Logistics
06.2019 - 08.2021
High School Diploma -
Penn Foster High School