Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olga Coriano

Clayton,NC

Summary

I am a highly motivated logistics professional with a strong background in customer service. My goal is effectively problem solve situations logically and efficiently every time while also providing exceptional customer service tailored to every individual.

Overview

6
6
years of professional experience

Work History

ASSISTANT LOGISTICS ACCOUNT MANAGER

A&Z TRUCKING
01.2023 - Current
  • Developed and maintained relationships with clients, carriers, and vendors to ensure timely delivery of freight
  • Worked on vetting new carriers to make sure they met our quality/certification requirements to be used on our customer's shipments.
  • Analyzed customer requirements to determine optimal shipping solutions
  • Coordinated shipments and tracked delivery of freight from origin to destination
  • Provided timely and accurate customer service for all inquiries
  • Utilized transportation management systems to ensure efficient freight operations
  • Assisted in developing and implementing departmental policies and procedures
  • Developed multiple Standard Operating Procedure (SOP) documents to facilitate efficient processes across the company
  • Maintain multiple spreadsheets daily
  • Calling and receiving calls daily to customers, drivers
  • Tracking drivers
  • Ensured driver understand their lane preferences and capacity in order to better serve our customers
  • Communicating with the customer at all times with any issues that come up
  • Accepting tenders from multiple customers
  • Requesting reefer pictures
  • Training new employees.

SALES

T-MOBILE
01.2021 - 01.2023
  • Sales of phones and accessories
  • Upgrading/activating phones/plans
  • Troubleshooting by resetting network, settings or phone, doing factory resets if necessary.
  • Provided phone customer service for customers who cannot come in, accessing accounts and assisting with resets, phone number changes, plan upgrades, adding lines/phones, etc.

DOT TRAINER

AMAZON WAREHOUSE
01.2018 - 01.2021
  • Debriefing delivery drivers
  • Deep diving packages throughout shifts to ensure package success while solving any issues with incoming packages.
  • Directing and dispatching the Amazon and Amazon Flex drivers into their lane at the warehouse.
  • Promoted to shift trainer during my first year and to DOT Driver Trainer after that.
  • Shift meetings and give employees a task to complete
  • Training new employees on picking, packing, scanning packages while also training new Amazon drivers on responsibilities.
  • Maintaining spreadsheets and daily reports meeting all deadlines
  • Creating an obstacle course test, ride along road test
  • Monitoring online training classes and assisting with my help, Maintained daily spreadsheets and emails.

Education

Diploma -

Rogers high school
01.2011

Skills

  • Developed ability to work in a fast paced atmosphere Maintained excellent customer relations and developed customer service Diplomatically resolve customer's complaints on a needed basis
  • I am bilingual and can translate in Spanish if needed
  • Ability to follow instructions well and make decisions with no supervision
  • Record keeping
  • Effectively developed telephone communications skills and consistently met quotas
  • Exceptional computer literacy knowledge

Timeline

ASSISTANT LOGISTICS ACCOUNT MANAGER

A&Z TRUCKING
01.2023 - Current

SALES

T-MOBILE
01.2021 - 01.2023

DOT TRAINER

AMAZON WAREHOUSE
01.2018 - 01.2021

Diploma -

Rogers high school

Similar Profiles

CREATE PROFILE
Olga Coriano