Hi, I’m
Stephanie Garrido
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
years of professional experience
3
Languages
Work History
VSSI, LLC. Staffing Services
Account Manager/Senior Recruiter
01.2018 - Current
Job overview
- Staffing/Human resources with a focus in high volume hiring or staffing initiatives
- Assisting with recruiting, hiring and onboarding of hourly warehouse employees
- Nurturing, building, and maintaining strong relationships with client, anticipating staffing requirements and expectations and developing value-added service to support changing client needs
- A ‘can do' attitude, creative problem-solving skills and tenacity to find solutions
- Managing all aspects of field employee employment at the site
- Successfully managing over 100 + employees
- Responsible for all data entry into the Human Resources Information System (HRIS)
- Track and ensure all change requests for employee changes are fully routed through the proper approval chains
- Notify all applicable departments and personnel of appropriate employee changes
- Conducting random field audits of Human Resource files such as personnel files, labor postings, and other legally required items
- Responsible for creating and maintaining standard HRIS reports and employee records
- Drug testing, Background check and Clerical testing
- Responsible for setting up new hire orientation and onboarding documentation.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
LEIO Corporation
Executive Assistant
10.2017 - 12.2017
Job overview
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to appropriate destination
- Provide a full range of support services for President and Office Administrator
- In charge of document preparation, confidential file management, mail handling, supply ordering and record maintenance
- Coordinate and carry out special events, requests, projects, and communication plans
- Processed time sheets and bi-weekly payroll for 3 shifts
- Interviewed and hired employees to work on production floor.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Gary & Judi Martin
Personal Assistant
05.2014 - 10.2017
Job overview
- Prioritized assigned daily tasks and assignments singed for deliveries, organizing and scheduling of meetings, appointments, correspondences, finances and receipts
- Completed online charitable financial transactions
- Dealing with incoming mail, email, often corresponding on behalf of the manager
- Assisted with the setup and service of dinner parties for politician visits: arranged dining room layout and furnishings, managed dining experience in coordination with caterers.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
UT Home Healthcare/Harriet Home Healthcare
Office Manager
05.2009 - 06.2014
Job overview
- Maintaining office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Completing operational requirements by scheduling and assigning patients to employees; following up on work result
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Work on Nurse/HHA notes and preparing time sheets
- Filing papers, faxing orders, and completing patient charts
- Answering phones and following-up with patients regularly
- Responsible for supervising office staff
- Ensuring personnel files are up to date and secure.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and concerns.
- Provided emotional support to patients through active listening and empathetic engagement during difficult periods in their lives.
VSSILLC STAFFING
Account Manager/Recruiter
06.2014 - 04.2015
Job overview
- Responsible for all data entry into the Human Resources Information System (HRIS)
- Responsible for creating a comprehensive audit schedule and audit guide for Human Resources
- Responsible for daily, weekly, monthly, and quarterly auditing of all data in the HRIS systems ensuring high levels of data integrity
- Track and ensure all change requests for employee changes are fully routed through the proper approval chains
- Notify all applicable departments and personnel of appropriate employee changes
- Conducting random field audits of Human Resource files such as personnel files, labor postings, and other legally required items
- Responsible for creating and maintaining standard HRIS reports and employee records
- Drug testing, Background check and Clerical testing
- Continues process improvement and automation of all data systems
- Responsible for setting up new hire orientation.
Education
Lamar High School , Arlington, TX
High School Diploma
05.2004
Skills
- Account Management
- Teamwork and Collaboration
- Client Relations
- Ability to follow instructions well and make decisions with no supervision
- Strong work ethics and fast learner – accurate, efficient, and detailed oriented
- Developed ability to work in fast-paced atmosphere
- Knowledge of typing 70 wpm and word processing
- Outstanding communication skill both in oral and written Bi-lingual English/Spanish
- Diplomatically resolved customer complaints on as-needed basis
- Proficient in all MS Office programs
References
Will be furnished upon request.
Timeline
Account Manager/Senior Recruiter
VSSI, LLC. Staffing Services
01.2018 - Current
Executive Assistant
LEIO Corporation
10.2017 - 12.2017
Account Manager/Recruiter
VSSILLC STAFFING
06.2014 - 04.2015
Personal Assistant
Gary & Judi Martin
05.2014 - 10.2017
Office Manager
UT Home Healthcare/Harriet Home Healthcare
05.2009 - 06.2014
Lamar High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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