Alamo Roche Eida
Sebring,FL
Summary
Dependable and adaptable professional with extensive experience in customer service and delivery roles. Skilled in effective communication, problem resolution, and critical thinking. Committed to delivering high-quality service and enhancing client satisfaction through attention to detail.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
Sebring, FL
02.2026 - Current
- Delivered high-quality service to customers, ensuring timely and accurate order fulfillment.
- Navigated efficiently using GPS tools to optimize delivery routes and reduce wait times.
- Maintained communication with customers to provide updates on delivery status and address concerns.
- Trained new drivers on operational procedures, enhancing team performance and service standards.
- Completed on-time deliveries by choosing best and most efficient routes.
- Monitored vehicle maintenance needs, ensuring compliance with safety regulations and operational efficiency.
Cleaning Assistance
Senior Assistance
Haines City, FL
07.2024 - Current
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Supported sustainability goals by using eco-friendly cleaning products and methods.
- Completed specialized chores as requested, such as deep-cleaning carpets or washing windows, increasing overall client satisfaction.
- Enhanced sterilization efficiency by implementing and adhering to strict protocols for cleaning, decontamination, and storage of medical instruments.
Customer Service Representative
Road America / Arise Platform
Haines City, FL
03.2019 - 07.2019
- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Documented customer interactions using CRM software for accurate record-keeping.
- Provided product information and support to enhance customer experience.
- Adapted quickly to changing policies, maintaining service quality during transitions.
- Handled multiple tasks in a fast-paced environment, prioritizing urgent customer needs.
- Resolved conflicts effectively, contributing to positive customer relations and retention.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Cleaning Services
Self Employed Services
Haines City, FL
01.2014 - 12.2016
- Enhanced customer satisfaction by providing thorough and efficient cleaning services to residential clients.
- Maintain safety protocols, and best practices for vehicle cleaning services.
- Upheld company reputation by consistently delivering high-quality cleaning services, resulting in strong client loyalty and recurring business.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
Secondary Sales Group
Att / Convergys
Plantation, FL
05.2007 - 02.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
New Horizons
Plantation, FL05-2006
Skills
- Dependable and reliable
- Attention to detail
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Call center experience
- Live chat support
- Customer education
- Microsoft PowerPoint
- Microsoft Excel
- De-escalation techniques
- Customer service
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
DoorDash
02.2026 - Current
Cleaning Assistance
Senior Assistance
07.2024 - Current
Customer Service Representative
Road America / Arise Platform
03.2019 - 07.2019
Cleaning Services
Self Employed Services
01.2014 - 12.2016
Secondary Sales Group
Att / Convergys
05.2007 - 02.2008
High School Diploma -
New Horizons