Alan Adair
Winter Haven,FL
Overview
25
25
years of professional experience
Work History
Guest Experience Manager
Disney Transportation, Skyliner and Friendship boats
03.2026 - 07.2026
- Transportation leader for skyliner and Friendship boats
- Directed day to day movement from resorts to parks via skyliner system
- Managed downtimes and disruptions and communicated with guest in alternative transportation
- Partnered with other transportation operations and resorts for special events and downtimes
- Coached, developed and mentored Cast Members to assist them in their career paths
Guest Experience Manager
Disney's Magic Kingdom, Fantasyland Operations
10.2021 - 03.2026
- Directed daily guest operations across multiple attraction zones, ensuring safe, efficient, and engaging experiences
- Uphold Disney safety protocols, for operational downtimes and Oversaw attraction evacuations when necessary
- Partnered with cross-functional operational teams when it comes to special events
- Oversaw staffing schedules, labor budgets and attendance tracking to support peak and off peak operational demands
- Resolved Guest concerns and service recovery cases promptly and empathetic ally, maintaining high satisfaction and retention scores
- Schedule, coach and evaluate frontline Cast Members and coordinators
- Coordinator liaison, co-led the coordinators with bi-weekly basic meetings to discuss various topics and projects
GUEST EXPERIENCE MANAGER
Disney's Animal Kingdom, Custodial.
11.2017 - 10.2021
- Led the Custodial team at Animal Kingdom to ensure all public areas are safe clean and well maintained
- Conducted routine audits and inspections to enforced Osha guidelines
- Partnered with other lines of businesses in any way to assist with facility needs and presentation
- Maintained labor budgets, scheduling efficiency, payroll accuracy to achieve target staffing levels
- Assisted with rolling out D-clean
Coordinator
Disney's Magic Kingdom, Fantasyland Attraction
07.2016 - 11.2017
- Spearhead for efficiency in Fantasyland Attractions; partner with the leadership team to implement initiatives to focus on how we can improve overall efficiency in the area.
- Oversee Disney Look by holding Cast accountable to the Disney Look standards, and provide feedback as necessary.
- Conduct Basics Walks with both leaders and Cast to have a better understanding of the area, and how we can continue to drive the department forward as it relates to the Four Keys Basics.
Coordinator
Disney's Magic Kingdom, Tomorrowland Attractions
11.2013 - 07.2016
- Support, develop and coach Cast Members on the Four Key Basics by serving as a peer leader out in the area
- Help incoming Cast acclimated with the area by building with relationships with peers and cast
- Partnered with other Land's and lines of businesses during special events for crowd control to ensure the area is setup for success
- Help set incoming Coordinators up for success by reviewing the expectations for the area
- Oversaw show quality concerns in the area to provide a seamless experience for both Guest and Cast.
Trainer
Disney's Magic Kingdom, Tomorrowland Attractions
12.2011 - 11.2013
- Train new Cast Members on the daily operation of diverse Tomorrowland attractions.
- Trained incoming Cast in accordance with the operating guide to insure they were setup with success in their roles
- Instilled knowledge of the Four Keys Basics through daily business
- Assisted with the implementation of MyMagic+ in Tomorrowland Operations and provided essential feedback during the testing phases
Host
Walt Disney World Attractions
11.2009 - 11.2011
- Various roles across multiple Parks including The Great Movie Ride at Hollywood Studios, Jungle Cruise in Adventureland and area trained in Tomorrowland at The Magic Kingdom Park
- Consistently provided exemplary Guest service when interacting with Guests of all ages
- Often recognized by my Leadership team for going above and beyond and being a resource to the Leadership team and fellow Cast
Supervisor
Cedar Point
06.2001 - 10.2008
- Oversaw daily operation as it relates to labor, staffing, and inventory
- Responsible for the largest section of games in the park
- Motivated a large group of Team Members to provide entertainment and guest service
- Upheld company policies and procedures to ensure Team Members were not only meeting, but exceeding expectations and provided coaching and feedback as necessary.
- Cornerstone Award winner for Safety, Cleanliness, Service and Courtesy.
Education
High School Diploma -
Princess Anne High Scool
Virginia Beach, VA06-2001
Skills
- Proficient in Cast Deployment System (CDS) and Opsheet 20
- Working with Maximo and work orders
- Microsoft Word, Powerpoint, Word Excel
- Cast App
- Hotsos
Leadership skills
Adaptability
Maximizer
Significance
Competition
Arranger
Timeline
Guest Experience Manager
Disney Transportation, Skyliner and Friendship boats
03.2026 - 07.2026
Guest Experience Manager
Disney's Magic Kingdom, Fantasyland Operations
10.2021 - 03.2026
GUEST EXPERIENCE MANAGER
Disney's Animal Kingdom, Custodial.
11.2017 - 10.2021
Coordinator
Disney's Magic Kingdom, Fantasyland Attraction
07.2016 - 11.2017
Coordinator
Disney's Magic Kingdom, Tomorrowland Attractions
11.2013 - 07.2016
Trainer
Disney's Magic Kingdom, Tomorrowland Attractions
12.2011 - 11.2013
Host
Walt Disney World Attractions
11.2009 - 11.2011
Supervisor
Cedar Point
06.2001 - 10.2008
High School Diploma -
Princess Anne High Scool