ALAN ALVARADO
BURBANK,CA
Summary
A critical thinker and problem solver with interpersonal skills with over ten years experience working within sales, marketing and customer care teams.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
De Leon & Co.
10.2020 - Current
- Oversee the setup, facilitation, and completion of client activations.
- Follow up with clients, and answer any questions or assist with any issues.
- Assist account leads with day to day duties including activation plans, budgeting, scheduling, and logistics.
Rideshare Driver
Uber
02.2019 - 03.2020
- Picked up and dropped-off passengers in a safe and timely manner while ensuring they received a positive experience
- Completed food deliveries promptly using safety protocols and precautions
Lead Senior Advisor
Apple @Concentrix
07.2015 - 09.2018
- Lead service team of four (4) in providing complete and efficient customer service to all incoming tech support calls for Apple products
- Provided exceptional service and customer care to all escalated client calls
- Ensured that our team adhered to monthly goals and metrics with a93% satisfaction rate
Sr. Sales Associate
Live Access Tickets
04.2011 - 06.2015
- Assisted customers with various questions and concerns in regards to events, venues, seats, directions, logistics, etc
- Ensured customers received tickets in a timely and efficient manner
- Served as the lead point of contact on event days and peak event season to make sure customers attended events seamlessly and had prompt support in case of any event emergency and/or unforeseen circumstance
Education
High School Diploma -
FAIRFAX HIGH SCHOOL
Los Angeles, CA06-1997
Skills
- Call center customer service
- Escalation handling
- Quality assurance
- Active listening
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
De Leon & Co.
10.2020 - Current
Rideshare Driver
Uber
02.2019 - 03.2020
Lead Senior Advisor
Apple @Concentrix
07.2015 - 09.2018
Sr. Sales Associate
Live Access Tickets
04.2011 - 06.2015
High School Diploma -
FAIRFAX HIGH SCHOOL
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