Alan Alvarado
Los Angeles,CA
Summary
Dynamic Guest Services Senior Supervisor with a proven track record in leadership, training, and guest relations. Expertise in problem-solving and team collaboration, consistently elevating service excellence.
Overview
14
14
years of professional experience
Work History
Guest Services Senior Supervisor
AEGWorldwide - Crypto.com Arena
Los Angeles, California
01.2022 - Current
- Serve as mentors in the hiring, training, and development of new team members and supervisors by providing leadership and guidance.
- Answer guest telephone calls, emails, and feedback forms, and address escalated inquiries and concerns.
- Monitor venue communications via radio and telephone, and remain physically within the Guest Services Center to ensure a high level of service quality is being offered to guests.
- Processed payroll via ABI Mastermind.
Guest Services Supervisor II
AEGWorldwide - Crypto.com Arena
Los Angeles, California
04.2016 - 01.2022
- Provide leadership and guidance to team members and supervisors.
- Serve as the point of contact for all guest complaints and issues.
- Train and develop team members and supervisors in all areas of Guest Services.
- Submit frequent Event Recap Reports, summarizing the Event, Team Member, Venue, and Guest comments.
Guest Services Supervisor
AEGWorldwide - Crypto.com Arena
Los Angeles, CA
06.2014 - 04.2016
- Assign team member deployments.
- Assign and monitor appropriate rest and meal breaks.
- Resolve escalated guest issues.
- Monitor team members and administer disciplinary action as needed.
Guest Service Representative
AEGWorldwide - Crypto.com Arena
Los Angeles, CA
02.2012 - 06.2014
- Check tickets and credentials for guests attempting to enter the building, private VIP spaces or access seating sections.
- Effectively and calmly interact with angry or emotional guests and team members.
Education
Bachelor of Science - Rehabilitation Services
California State University Los Angeles
Los Angeles05-2025
High School Diploma -
Woodrow Wilson High School
Los Angeles06-2010
Languages
Spanish
Professional
Accomplishments
Magna cum laude
Timeline
Guest Services Senior Supervisor
AEGWorldwide - Crypto.com Arena
01.2022 - Current
Guest Services Supervisor II
AEGWorldwide - Crypto.com Arena
04.2016 - 01.2022
Guest Services Supervisor
AEGWorldwide - Crypto.com Arena
06.2014 - 04.2016
Guest Service Representative
AEGWorldwide - Crypto.com Arena
02.2012 - 06.2014
Bachelor of Science - Rehabilitation Services
California State University Los Angeles
High School Diploma -
Woodrow Wilson High School