Alan Avendano
South San Francisco
Summary
Results-driven professional skilled in customer service, problem-solving, and safety protocols. Committed to enhancing customer satisfaction and streamlining processes to achieve operational efficiency.
Overview
5
5
years of professional experience
Work History
Agent
ABM Industries
San Francisco, CA
06.2023 - Current
- Managed customer interactions to ensure satisfaction and resolve issues effectively.
- Trained new agents on company protocols and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Monitored performance metrics to identify areas for improvement in service delivery.
Warehouse Forklift Operator
ABM Industries
San Francisco, CA
08.2025 - 03.2026
- Operated forklifts to transport materials safely throughout warehouse.
- Conducted daily inspections of equipment to ensure operational safety and compliance.
- Collaborated with team members to optimize workflow and improve order fulfillment efficiency.
- Maintained accurate inventory records using warehouse management systems.
- Trained new staff on safe forklift operation and proper loading techniques.
- Assisted in developing standard operating procedures for improved safety measures.
- Communicated effectively with supervisors to address operational challenges promptly.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Cashier
Grocery Outlet Store
South San Francisco, CA
01.2023 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with inquiries and product locations to enhance shopping experience.
- Resolved customer complaints promptly, contributing to positive store reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Mobil Gas Station
San Diego, CA
10.2021 - 12.2022
- Implemented improved checkout procedures to reduce wait times during peak hours.
- Trained new staff on cash handling protocols and store policies for consistency.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Zebeta T318
Puebla, México 06.2020
Skills
- Problem-solving skills
- Service support
- Truck loading and unloading
- Materials handling
- Safety protocols
- Customer service
- Patience and empathy
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Warehouse Forklift Operator
ABM Industries
08.2025 - 03.2026
Agent
ABM Industries
06.2023 - Current
Cashier
Grocery Outlet Store
01.2023 - 06.2023
Cashier
Mobil Gas Station
10.2021 - 12.2022
High School Diploma -
Zebeta T318