Alan Carrasco Tarin
Oklahoma City,Oklahoma
Summary
Payroll specialist with 5+ years of experience processing high-volume, multi-state US payroll for 85+ clients in a fast-paced, multi-client environment. Proven ability to identify discrepancies, ensure tax compliance, and optimize processes — improving operational efficiency by 15%. Seeking to apply payroll accuracy, client-facing communication, and anomaly detection skills to HiBob’s Payroll Managed Service Specialist role. Committed to delivering end-to-end payroll support, reducing customer effort, and upholding payroll quality standards across every pay cycle.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Paycom
Oklahoma City, OK
04.2025 - 04.2026
- Managed a portfolio of 85+ clients with a $4.2 million book of business, cultivating strong relationships that fostered trust, ensured satisfaction, and drove retention.
- Processed and audited multi-state payroll with 100% accuracy, ensuring timely and compliant wage calculations, tax withholdings, and direct deposits for a large portfolio of clients.
- Partnered with internal departments (COBRA, Benefits, Tax) to resolve payroll-related projects, ensuring seamless data flow and timely resolution of employee payroll issues.
- Monitored client health metrics to proactively address potential issues or concerns.
- Served as a subject matter expert on HRIS/payroll software modules, troubleshooting system issues and resolving payroll-related inquiries to maintain data integrity and client satisfaction.
USAA Property & Casualty Claims Agent & Trainer
TTEC
Oklahoma City, Oklahoma
01.2021 - 12.2024
- Managed training programs in accordance with regulatory compliance and quality management system
- Served as a subject matter expert in the technical and procedural steps of operations
- Delivered virtual and live classroom product training to groups of 35+ employees, achieving a 95% satisfaction rate in post-training evaluations
- Collaborated with corporate leadership to evaluate course offerings, resulting in a 25% reduction in identified skill gaps and a 15% improvement in operational efficiency
Client Advocate
National Litigation Law Group
Oklahoma City, Oklahoma
05.2018 - 03.2020
- Exceeded the company's individual settlement quota by 30%, negotiating favorable terms for clients
- Oversee, investigate, and ensured timely resolution with settlement and accounting teams
- Developed team building exercises to increased employee engagement scores by 15% and reduced turnover by 10%
Executive Assistant & Business Development Manager
Tom James Company
Oklahoma City, Oklahoma
08.2016 - 02.2018
- Supervised and train outsourced task to remote support teams to increase productivity
- Increased efficiency of order process, resulting in breaking multiple company-wide sales records, including a 40% increase in quarterly revenue
- Data mined to generate qualified leads that doubled new business acquisition, contributing to a 20% growth in revenue
- Facilitate seamless communication between departments to execute business development strategies
- Managed client accounts by providing reports, analysis, and improvement recommendations
Education
Bachelor of Arts - Strategic Communication, Minor in Business Administration
University of Central Oklahoma
Edmond, Oklahoma05-2016
Associate of Science - Business Administration
Northern Oklahoma College
Enid, Oklahoma05-2013
Timeline
Customer Success Manager
Paycom
04.2025 - 04.2026
USAA Property & Casualty Claims Agent & Trainer
TTEC
01.2021 - 12.2024
Client Advocate
National Litigation Law Group
05.2018 - 03.2020
Executive Assistant & Business Development Manager
Tom James Company
08.2016 - 02.2018
Associate of Science - Business Administration
Northern Oklahoma College
Bachelor of Arts - Strategic Communication, Minor in Business Administration
University of Central Oklahoma