Ron Miles

• Provided functional guidance to new customers and provided premium engagement services to licensed cloud base customers.
  o Implemented strategies to fortify client retention and expand solution adoption to reducing shelf-ware by virtue of consulting and analysis of consumption metrics.
  o Managed incident escalation & product defects to resolution working with internal business units to resolve service request related issues.
  o Prepare clients for quarterly software release by virtue of customized recommendations.
  o Led as a mentor, subject matter expert, & onboarding specialist: Received recognition in Q4 2022.

• Provided technical and functional support for SAP Ariba Spend Management Procurement Solutions: Strategic Sourcing, Contracts, Supplier Lifecycle & Performance Management, and Platform services
  o Used SQL queries to identify product defects:
  o Quality Assurance Testing using Agile methods.
  o Liaised with developers to resolve customer issues by virtue of hot fixes, debugging, and quarterly releases.

• • Provided bilingual functional support to Latin American Buyers and Suppliers that utilized SAP Ariba on demand cloud solutions.
  o Consulted on Sourcing RFx, Contracts, Buying and Invoicing solutions to ensure smooth execution of Sourcing Events and Supplier Communication
  o Escalated critical client incidents to internal team for critical care incident management.

• I reported to area manager and implemented data driven sales strategies for Northeast US District
  • Drove profitability of product offerings with 17 direct reports that included three Line Managers
  • Results: Directed sales revenues in Q4 2014 that increased from $3.3MM Q3 2013 to $4MM
  • Drilling Solutions Engineer- Worked in this capacity during tenure then promoted to leadership role.
  o Drill Bit Specialist: Designed 4 successful drill bit product lines each having lower unit costs compared to benchmark and exceeded sales targets

Drilling Consultant- I managed a team of 4 engineers with the objective of drilling 3D horizontal wells to a subsurface target location.
• Drilling consultation services were provided on rig location for various operators in Marcellus and Utica shale basins

Expatriate Senior Field Service Engineer: Offshore Drilling Services on drilling vessels, platforms, and land rigs.
• LWD Engineer: Services included radioactive nuclear source management and formation evaluation (Neutron Density & Porosity service) for State Oil Companies PEMEX (Mexico state oil Company) and PDVSA (Venezuela State Oil Company)
• Promoted to highest field rank: General Field Engineer
• I Identified a business need and implemented project solutioning the same with respect to a profitability and business need. (See additional information)
o Project Value proposition results and analysis were presented to the business units leads and defended against panel consisting of VP of Operations, Finance, Marketing, and Sales Organization