Alan Collins
Lewisville,TX
Summary
Accomplished Service Advisor with a proven track record at Lorentz Automotive, excelling in customer relationship management and technical support. Expert in elevating customer satisfaction and loyalty through exceptional service and vehicle maintenance knowledge. Skilled in multitasking and organization, consistently surpassing sales targets by over 20% through effective service recommendations and upselling.
Overview
2
2
years of professional experience
Work History
Service Advisor
Lorentz Automotive
06.2023 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Tommy’s Hitech Automotive
07.2022 - 06.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Tommy’s European
11.2021 - 06.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
Electronics Technology
Carl Albert State College
Poteau, OKSkills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
- Service Estimates
- Service Recommendations
- Technical knowledge
- Complaint resolution
- Price Quoting
- Service Scheduling
- Customer Relationship Management
- Documentation And Reporting
- Warranty Claims Process Management
- Cost Estimation
- Tech-Savvy
- Technical Support
- Account Management
Timeline
Service Advisor
Lorentz Automotive
06.2023 - 05.2024
Service Advisor
Tommy’s Hitech Automotive
07.2022 - 06.2023
Service Advisor
Tommy’s European
11.2021 - 06.2022
Electronics Technology
Carl Albert State College