Alan Como
Hollywood,FL
Summary
Strong candidate with over 30 years of experience leveraging product knowledge and customer relationship management to achieve sales targets within assigned territory. Expert at building sales pipeline, generating leads and closing. Highly responsive to customer needs with history of building lasting professional relationships. An extremely competitive and motivated team member. With hard work, success will follow.
Overview
42
42
years of professional experience
Work History
Communications Field Technician
Windstream Communications, Inc.
Cazenovia, NY
01.2007 - 12.2021
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Developed installation plans to ensure successful implementation of new services or upgrades.
- Set up new customers with their internet services according to company standards and specifications.
- Upsold Telecom and Internet products to residential and commercial customers.
- Assisted other technicians in troubleshooting complex problems related to fiber optics networks.
General Manager
Windstream Communications, Inc.
Fulton, NY
10.2004 - 12.2006
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Provided leadership through effective communication of vision, active coaching and development of personnel, presentation skills, and the ability to motivate teams.
- Developed incentive programs designed to motivate sales staff and increase productivity.
- Collaborated with marketing, product development and other departments to develop effective promotional campaigns.
Telecom Sales
Choice One Communications
Syracuse, NY
03.2002 - 07.2004
- Explained product specifications, features and benefits to potential buyers.
- Evaluated existing telecom infrastructure against business requirements to determine appropriate upgrades or modifications needed.
- Developed and implemented solutions to improve customer experience with telecom services.
- Maintained a top 5 sales ranking throughout my tenure.
Area Manager of Operations
Verizon
Albany, NY
05.2000 - 02.2002
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Responsible for 40 Technicians and 95,000 access lines.
- Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
- Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
- Trained staff on new procedures or processes related to their job functions.
- Ensured that safety standards were met while maintaining a safe work environment for all employees.
- Worked closely with human resources personnel to ensure compliance with labor laws.
- Coordinated activities with both State and Local government agencies.
Service Technician
Verizon
Albany, NY
08.1979 - 04.2000
- Responsible for the installation and maintenance of residential and commercial telecommunications services, including the testing of circuits, inside wiring, outside facilities and switching equipment.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Estimated cost of labor and materials for projects and communicated value to clients.
Education
Some College (No Degree) -
Hudson Valley Community College
Troy, NYSkills
- System Configuration
- Cable Management
- Instructing Customers
- Sales Expertise
- Territory Management
- Networking and Relationship Building
- Order Management
Accomplishments
- 2002 Pro Award. Verizon's recognition of Outstanding Leadership.
- 2002,2003 Choice One's President"s List for top 10 sales.
- 2007-2020 Recognized as Windstream NY's top Technician for sales 13 years in a row.
Timeline
Communications Field Technician
Windstream Communications, Inc.
01.2007 - 12.2021
General Manager
Windstream Communications, Inc.
10.2004 - 12.2006
Telecom Sales
Choice One Communications
03.2002 - 07.2004
Area Manager of Operations
Verizon
05.2000 - 02.2002
Service Technician
Verizon
08.1979 - 04.2000
Some College (No Degree) -
Hudson Valley Community College