Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alan Flores

Los Angeles,CA

Summary

Motivated and dependable professional with over 3 years of experience in customer service, sales, and team leadership across retail, logistics, and food service. Currently pursuing an Associate’s Degree in Automotive Engineering, with hands-on knowledge of diagnostics and vehicle maintenance. Proven ability to adapt to fast-paced environments, resolve technical issues, and meet performance goals. Skilled in mobile technology, basic automotive repair, and package handling operations. Bilingual in English and Spanish, with strong communication and problem-solving skills

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Metro by T-Mobile
10.2022 - Current
  • Delivered technical support and product recommendations to improve customer satisfaction
  • Consistently achieved monthly sales goals, averaging 50 phone sales
  • Maintained store organization and merchandise displays to drive engagement
  • Assisted customers in locating products and checking stock across locations
  • Trained and supported new hires on product knowledge and sales procedures
  • Promoted service plans and accessories tailored to customer needs
  • Built lasting customer relationships through personalized support and rapport
  • Applied strong tech knowledge to troubleshoot devices and upsell effectively

Package Handler

OnTrac
11.2024 - Current
  • Loaded, unloaded, and sorted packages with speed and accuracy
  • Operated pallet jacks and scanners to track and organize shipments
  • Maintained a clean, safe workspace while handling high-volume package flow
  • Lifted and moved packages up to 50 lbs consistently throughout shifts
  • Worked closely with team members to meet delivery schedules and productivity targets
  • Followed strict safety protocols and company procedures

Sales Associate

Cricket Wireless
12.2023 - 08.2024
  • Resolved customer tech issues and answered product questions
  • Built rapport to improve retention and upselling
  • Met or exceeded daily sales goals (avg. 30 phone sales per month)
  • Handled all POS transactions and managed store solo during shifts
  • Maintained store cleanliness, displays, and stock
  • Trained new hires on sales strategy and product knowledge
  • Delivered confident pitches on phones, plans, and accessories

Assistant Manager

Little Caesars
08.2021 - 01.2023
  • Oversaw daily operations, including opening/closing procedures and cash handling
  • Managed inventory, placed supply orders, and maintained stock levels
  • Trained and supervised team members to meet labor and productivity goals
  • Ensured food prep, cleanliness, and workstations met company standards
  • Handled customer interactions, resolved complaints, and improved service quality
  • Promoted upselling techniques to boost sales and meet performance targets
  • Conducted weekly inventory audits and maintained compliance with safety protocols

Education

Associate's Degree - Automotive Engineering

Los Angeles Trade Technical College
Los Angeles, CA
12-2025

High school diploma - undefined

Alliance Morgan Mckinzie High School
Los Angeles, CA
06.2020

Skills

    Customer Service & Sales

  • Sales and upselling techniques
  • Customer relationship building
  • Bilingual: English (fluent), Spanish (intermediate)
  • POS systems and payment handling

    • Automotive Knowledge

  • Basic diagnostics and maintenance (spark plugs, oil changes, fluid checks)
  • Familiarity with ignition, cooling, brake, and electrical systems
  • Skilled with hand tools and specialty tools (OBD-II, torque wrench)
  • Safety-focused and procedure-driven

    • Technical & Workplace Tools

  • Mobile device troubleshooting
  • Google Docs & workplace software
  • Inventory management and stocking
  • Scanning and logistics equipment (eg, package scanners, pallet jacks)

    • Soft Skills

  • Strong communication and teamwork
  • Fast learner and adaptable under pressure
  • Leadership and training new hires
  • Independent problem-solving
  • Time management and task organization

Certification

  • Food Handler Certification
  • Driver's License

Timeline

Package Handler

OnTrac
11.2024 - Current

Sales Associate

Cricket Wireless
12.2023 - 08.2024

Sales Associate

Metro by T-Mobile
10.2022 - Current

Assistant Manager

Little Caesars
08.2021 - 01.2023

High school diploma - undefined

Alliance Morgan Mckinzie High School

Associate's Degree - Automotive Engineering

Los Angeles Trade Technical College

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