Alan Gilbert
Lillington,North Carolina
Summary
Dynamic and results-oriented professional with a proven track record at Sunni Skies Ice Cream and as an NCSRA Soccer Referee. Excelled in enhancing customer satisfaction and player safety, demonstrating exceptional quick thinking and judgment calls. Skilled in order fulfillment and adept at handling complaints, consistently promoting a positive experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper
Sunni Skies Ice Cream
05.2024 - Current
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Offered samples of new ice cream flavors to customers.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
- Staying mentally sharp remembering orders as shifts can last as long as 8-10 hours,
- Worked in production to improve efficiency.
NCSRA Soccer Referee
Jay Martin
08.2022 - Current
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
- Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.
- Enhanced player safety by enforcing soccer rules, maintaining control of games, and addressing misconduct on the field.
- Staying alert and ready while working throughout the hot day.
Education
High School Diploma -
Harnett Central High School
Angier, NC05-2026
Skills
- Order fulfillment
- Patience and tolerance
- Packaging design
- Quick thinking
- Physical fitness
- Judgment calls
- Handling complaints
- Visual acuity
- Feedback reception
Certification
- Part 107 Remote Pilots License (Pending)
- NCSRA Soccer Referee Certified
- CPR/AED Certification
Timeline
Ice Cream Scooper
Sunni Skies Ice Cream
05.2024 - Current
NCSRA Soccer Referee
Jay Martin
08.2022 - Current
High School Diploma -
Harnett Central High School
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