Alan Goddard
Durham,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Vice President of Operations/Business Development
Oxford Aiport Technical Services
United States
09.2023 - Current
- Managed 16 Business units in 8 states. 14 Managers and 350 employees to ensure seamless collaboration for optimal business outcomes.
- Increased profitability with cost control measures and revenue generation initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Supported project management team for optimal performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Championed employee development programs to enhance skills, increase retention rates, and build high-performance workforce.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Director of Operations/Business Development
Oxford Airport Technical Services
United States
11.2021 - 08.2023
- Managed 8 business units with 7 managers and 250 employees.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw daily operations across multiple business units ensuring seamless coordination and efficient execution of tasks.
General Manager
Oxford Airport Technical Services
Newark, NJ
10.2017 - 11.2021
- Managed 4 business units at Newark Liberty International Airport. 6 managers and 200 employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reported issues to higher management with great detail.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Advance Auto Parts
Venice, FL
06.2013 - 10.2017
- Managed budget implementations, employee reviews, training, schedules, and KPIs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruiting, hiring and training of team members.
- Drove year-over-year business growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Number 1 store in district for controllable profit 112%, Number 1 store in district total comp. 19.4 percent.
- Trained and promoted 6 General Managers and 4 Commercial Parts Pros.
General Manager
Radio Shack
Venice, FL
03.2011 - 06.2013
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Science - Architectural Drafting Technology
Ferris State College
Big Rapids, MISkills
- Business Management
- Financial Management
- Strategic planning and execution
- Management Team Building
- Inventory Tracking and Management
- Budget Control
- Team Leadership
- KPI Tracking
- Strategic Planning
- Budget Development
- Business Forecasting
- P&L Management
- Customer Service
- Operations Oversight
- Business Development
- Facilities Management
- Strategic Planning
- Budget Development
- Business Forecasting
- P&L Management
- Customer Service
- Operations Oversight
- Staff Development
- Business Development
- Facilities Management
Timeline
Vice President of Operations/Business Development
Oxford Aiport Technical Services
09.2023 - Current
Director of Operations/Business Development
Oxford Airport Technical Services
11.2021 - 08.2023
General Manager
Oxford Airport Technical Services
10.2017 - 11.2021
General Manager
Advance Auto Parts
06.2013 - 10.2017
General Manager
Radio Shack
03.2011 - 06.2013
Associate of Science - Architectural Drafting Technology
Ferris State College