Work-life balancePersonal development programsCompany CultureFlexible work hoursWork from home optionPaid time off
1
Certification
15
Years of experience
Sr. Instructional Designer / Facilitator / Trainer building enterprise learning programs grounded in adult learning theory and business goals. Designs eLearning, ILT, and blended curriculum in Articulate 360, Vyond, and HTML5, including 25+ modules per program, and supports adoption through facilitator coaching and Train-the-Trainer delivery for 10+ people per quarter. Delivers 20+ sessions per year of training that strengthens knowledge transfer, operational efficiency, and measurable business results while consistently delivering technical and soft-skills training on time and within budget and supporting continuous improvement in learning and development.
Developed a comprehensive end-user adoption plan for the rollout of a new internal and external customer service portal.
Built sales eLearning modules for internal staff and external customers, translating content into 15 languages for a global user base of approximately 10,000.
Produced 40 micro-learning modules on portal functionality using Articulate 360, Storyline, Rise, and Vyond to improve adoption and efficiency.
Facilitated approximately 40 instructor-led training sessions, maintaining consistent knowledge transfer and learner engagement.
Led Train-the-Trainer programs to prepare facilitators for delivering ILT courses effectively and consistently.
Designed ILT sessions with data visualizations, gamification, scenario-based learning, and hands-on activities to strengthen retention and engagement.
Developed technical sales eLearning modules in Storyline, Adobe Creative Suite, and HTML5 for internal staff and VMware partners.
Designed course content that applied product use in customer environments and strengthened sales soft skills for client engagement.
Managed a team of instructional designers to deliver two eLearning projects with consistent quality and on-time execution.
Facilitated technical sales leadership development programs and delivered two targeted training sessions for sales employees at all levels.
Mentored instructional designers through one-on-one coaching, group workshops, and practical demonstrations to strengthen team capability.
Project Manager / Sr. Instructional Designer / OCM Lead
4 Months
New York Life | 09.2017 - 01.2018
Developed an organizational change management plan for a life insurance underwriting transformation spanning structure, process, and software integration.
Managed stakeholder analysis, change agent network setup, process evaluation, and tailored communication support materials for the transformation.
Designed and delivered targeted change management training to support employee adoption and engagement.
Created a structured training curriculum covering current, transitional, and future-state processes with clear learning progression.
OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro TelecommunicationsOPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro Telecommunications
Instructor for Graduate Training Program at National Institute of Education, Sri LankaInstructor for Graduate Training Program at National Institute of Education, Sri Lanka