Alan Gutierrez
Pomona,CA
Summary
Well organized. Great customer relations with good follow up and call back skills and spanish speaking . Proficient in using decision making skills and good judgement to impact company success.
Overview
7
7
years of professional experience
Work History
Rv Service Writer
Rv Paint Pros
09.2021 - Current
- Answer high volumes of calls,customer questions,scheduling in the calender,answer basic inquires
- Greet customers.
- Go over unit, and take down concerns or address items needed to be repaired, up sell on additional needed repairs.
- Generate estimate for repairs and get part pricing.
- Follow through job from beginning to end and make sure technicians have proper parts to complete job
- Follow up with customers and give them periodic updates.
- Deal with insurance claims.
- Handle warranty repairs form manufacture
- Build customer relationship
Material Handler
Ups
10.2023 - 04.2024
- Unload boxes from truck safely.
- Sort packages from scanner and sizes.
- Load containers with packages in a safely and efficient manner.
- Maintain work are clean.
Re Wind Operator
Progressive Converting
05.2017 - 03.2020
- Set up machine, set measurements and load machine to prepare to run.
- Document waste and weight of each roll.
- Input material into database.
- Wrap and package rolls.
- Palletize.
- Store away with forklift or clamp roll
- do inventory on materials monthly
Education
High School Diploma -
Ganesha High School
Pomona, CA05.2013
Skills
- Customer service
- Problem solver
- works well individually
- works well with others
- quick learner
- Schedule Coordination
- Strong Organization
- Communicating with clients
- Appointment Scheduling
- spanish speaker
Timeline
Material Handler
Ups
10.2023 - 04.2024
Rv Service Writer
Rv Paint Pros
09.2021 - Current
Re Wind Operator
Progressive Converting
05.2017 - 03.2020
High School Diploma -
Ganesha High School
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