Kamron Iverson
Pocatello,Idaho
Summary
Dynamic RV Service Writer with a proven track record at RVS and Boats for Less, enhancing customer satisfaction through exceptional service and effective schedule coordination. Skilled in producing accurate cost estimates and fostering client loyalty, I excel in customer service and effective communication, ensuring a seamless experience for all clientele.
Overview
4
4
years of professional experience
Work History
RV Service Writer
RVS and Boats for Less
Pocatello, ID
10.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Logged work orders and change orders into Motility database to track job status.
Plumbing Apprentice
JMC Plumbing
Pocatello, ID
06.2021 - 08.2021
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Safely handled tools and equipment in large-scale projects.
Education
High School Diploma -
Century High School
Pocatello, ID06-2023
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Customer service expertise
- Effective writing
Timeline
RV Service Writer
RVS and Boats for Less
10.2024 - Current
Plumbing Apprentice
JMC Plumbing
06.2021 - 08.2021
High School Diploma -
Century High School