SUMMARY
Overview
Work History
Education
Skills
Timeline

ALAN GUTIERREZ

Amazon
Dallas,TX
7
years of professional experience

Amazon associate with hands-on experience supporting Amazon Robotics operations, troubleshooting drive unit issues, clearing equipment obstructions, and escalating complex mechanical issues to RME. Previous industrial machine operator experience includes operating, monitoring, adjusting, and troubleshooting production equipment to minimize downtime. Currently pursuing a B.S. in Cloud and Network Engineering with an AWS specialization at Western Governors University. Safety-focused, mechanically inclined, and motivated to advance into a technical maintenance and engineering role.

Work History

FULFILLMENT ASSOCIATE

4 Years
Amazon | 08.2022 - Current

• Serve as an Amnesty Floor Monitor (AFM) supporting Amazon Robotics (AR) floor operations by responding to drive faults, floor obstructions, track jams, and other equipment-related events to minimize operational downtime.

• Troubleshoot AR drive unit issues within AFM scope, reset drive units, clear drive crashes and obstructions, and safely remove debris from underneath robotic equipment.

• Identify recurring or complex equipment issues and escalate mechanical faults to Reliability, Maintenance, and Engineering (RME) for further diagnosis and repair.

• Monitor AR floor conditions and respond to system-generated alerts while following established robotics-floor access and safety procedures.

• Recover fallen inventory from active drive paths and resolve product-related obstructions that interfere with robotic equipment movement and floor health.

• Coordinate with Operations, RME, and other associates to communicate equipment conditions and support the safe restoration of AR floor operations.

• Maintain safe work areas by identifying and addressing floor hazards, debris, obstructions, and other conditions affecting robotic equipment operation.

SORTATION ASSOCIATE

1 Year 5 Months
Amazon | 01.2021 - 06.2022
  • Sorted incoming packages and scanned inventory into designated bin locations, ensuring accurate tracking and efficient retrieval.
  • Safely unloaded pallets and fluid cargo from inbound trailers, contributing to effective warehouse organization.
  • Led a team as Line Lead, supervised assigned floor areas, supported team productivity, and facilitated smooth shift operations.

MACHINE OPERATOR

1 Year 1 Month
Dal-Tile | 06.2019 - 07.2020

• Operated and monitored industrial production equipment, including hoppers, ball mills, and spray dryers, to maintain safe and continuous material processing.

• Troubleshot and resolved mechanical equipment malfunctions and process interruptions to minimize production downtime, escalating maintenance issues when necessary.

• Set up and adjusted machine settings based on production requirements to maintain equipment performance and achieve daily production targets.

• Monitored material flow through production machinery, identifying equipment abnormalities, bottlenecks, and process issues during operation.

• Conducted hourly quality-control testing on body materials to verify specifications and accurately documented results.

• Safely operated industrial forklifts to load, unload, and transport raw materials from railcars to designated storage and production areas.

• Maintained a clean and hazard-free work area around industrial equipment in accordance with facility safety procedures.

Education

Bachelor of Science - Cloud And Network Engineering (In Progress)

Western Governors University | Salt Lake City, UT | 2030

HIGH SCHOOL DIPLOMA

Life School Oak Cliff | Dallas, TX | 01-2018

Skills

Amazon Robotics (AR) Systems
Mechanical Equipment Troubleshooting
Industrial Machinery Operations
AR Drive Unit Troubleshooting
Equipment & Process Monitoring
Machine Setup & Adjustments
Conveyance Equipment Operations
Root Cause Problem Solving
Facility Safety & Hazard Prevention
Preventive Issue Identification
Robotics Floor Safety Procedures
Cross-Functional RME & Operations Support

Timeline

FULFILLMENT ASSOCIATE

Amazon
08.2022 - CurrentRead More

SORTATION ASSOCIATE

Amazon
01.2021 - 06.2022Read More

MACHINE OPERATOR

Dal-Tile
06.2019 - 07.2020Read More

Western Governors University

Bachelor of Science from Cloud And Network Engineering (In Progress)
Read More

Life School Oak Cliff

HIGH SCHOOL DIPLOMA
Read More
ALAN GUTIERREZ