JOSE SANTIAGO
Seffner,USA
Summary
Experienced and driven Fulfillment Associate with over 5 years in logistics and fulfillment operations, including 4+ years at Amazon. Proven leadership in coordinating teams, enforcing safety protocols, and driving operational excellence. Certified Amnesty Floor Monitor (AFM) with 4+ years of experience on the AR floor troubleshooting drives, resolving drive issues and Amazon Safety Ambassador, recognized for mentoring new hires, managing inventory flow, and optimizing robotic and manual processes. Additional experience in light automotive maintenance, demonstrating strong mechanical aptitude and problem-solving skills. Seeking to leverage hands-on experience, maintenance experience and leadership abilities into a Mechatronic Apprentice role to support team development, safety compliance, and productivity goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Florida, Seffner
08.2019 - Current
- Serve as an Amnesty Floor Monitor (AFM) on the AR floor, supporting robotic operations, general maintenance, troubleshooting drive issues, resolving drive issues, and maintaining floor health.
- Monitor robotic pick zones, experience as an Amnesty Floor Monitor (AFM), manage inventory flow, floor health maintenance, resolve discrepancies, and optimize processes.
- Collaborate with management to implement process improvements that enhance fulfillment speed and quality metrics.
- Conduct quality checks on outgoing shipments, ensuring adherence to company standards and improving customer satisfaction.
- Support and mentor new hires as a Safety Ambassador, promoting safe work practices and compliance with company policies.
Education
High School Diploma -
Wharton High School
Skills
- Bilingual (English & Spanish)
- Safety Compliance & Risk Mitigation
- Amnesty Floor Monitor (AFM)
- AR (Amazon Robotics) Systems Knowledge
- Floor Health Maintenance
- Light Automotive Maintenance
- Troubleshooting & Drive Issue Resolution
- Inventory Control & Process Optimization
- Forklift & VNA Operation
- Process Guide & Team Support
- Training & Mentorship
- Pick, Pack, Stow, Water Spider, Decant
Certification
- Amnesty Floor Monitor (AFM) Certification – AR Floor
- Amazon Robotics (AR) Training
- Amazon Safety Ambassador Training
- Forklift & VNA Certification
Timeline
Fulfillment Associate
Amazon
08.2019 - Current
High School Diploma -
Wharton High School