Jacqueline Reyes
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Amazon
Las Vegas, NV
02.2020 - Current
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Verified items correctly matched to sales check for packing and shipment.
- Stocked shelves, racks and bins with new or transferred merchandise.
Hostess
Primeburger
Las Vegas, NV
06.2016 - 02.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
Sales Associates
Ezpawn
Las Vegas, NV
08.2015 - 07.2016
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Education
Del Sol High
Las Vegas, NV06.2012
Skills
- Customer Service
- Fulfillment Processing
- Sorting and Organizing
- Teamwork and Collaboration
- Willing to Learn
- Bilingual Spanish and English
- Cash handling
Timeline
Fulfillment Associate
Amazon
02.2020 - Current
Hostess
Primeburger
06.2016 - 02.2018
Sales Associates
Ezpawn
08.2015 - 07.2016
Del Sol High