Al’an Hardaway
Chicago,IL
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activities Director
WoodGlen Alzheimer’s Community
Dayton , Ohio
2022.08 - 2022.10
- Scheduled movies, entertainment, and other special events.
- Engaged residents through events, small groups, and personal attention.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Maintained master calendar and relevant records.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Provided respectful mobility assistance to individuals needing extra support.
- Supervised Activities Assistant and conducted performance evaluations.
- Arranged outings as part of recreational program.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Medical Administrative Assistant
Dayton Job Corps Center
Dayton , OH
2022.03 - 2022.09
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Provided educational documents and pamphlets to patients.
- Greeted patients and provided required paperwork to facilitate services.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Wendy’s Employee
Wendy’s
Detroit , MI
2021.08 - 2021.11
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Carhop Server
Sonics Drive In
Water Valley , MS
2020.01 - 2020.04
- Assisted customers in choosing menu items by providing food complementing information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Answered guest questions and promoted special products.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
Education
High School Diploma - Medical Administration
Dayton Job Corps Center
Dayton, OH02.2022
Skills
- Member Retention
- Event Staffing
- Transporting Residents
- Clerical Support
- Creating Activities
- Resident Engagement
- Community Safety
- Employee Evaluation
- Assessing Residents
- Patient Evaluation
- Advertising Activities
- Safety Requirements
- Monthly Event Calendars
- Mobility Support
- Medical Assistance
- Emergency Procedures
- Cash Register Operations
- Social Media Platforms
- Activity Organization
- Customer Experience
- Data Evaluation
- Safety Behaviors
- Interactive Activities
- Customer Inquiries
- School Administration
- Proper Staffing
- Organizational Skills
- Emotional Support
- Daily Logs
- Group Activity Leading
- Small Group Leadership
- Activity Modification
- Dementia Knowledge
- Active Participation
- Confidence Building
- Memorial Coordination
- Status Updates
Certification
- Certified Medical Administrative Assistant , National Healthcare Association - 06/30/2022- 06/30/2024
Timeline
Activities Director
WoodGlen Alzheimer’s Community
2022.08 - 2022.10
Medical Administrative Assistant
Dayton Job Corps Center
2022.03 - 2022.09
Wendy’s Employee
Wendy’s
2021.08 - 2021.11
Carhop Server
Sonics Drive In
2020.01 - 2020.04
High School Diploma - Medical Administration
Dayton Job Corps Center
- Certified Medical Administrative Assistant , National Healthcare Association - 06/30/2022- 06/30/2024
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