Maria Juncaj
Boynton Beach,FL
Summary
Customer oriented Business Development professional with over 15 years of experience, representing and promoting healthcare services. Excel at lead generation, closing deals, customer service, coordinating sales activities, and organizational development, while adept in performance evaluation. Systematic and innovative thinker with strong business acumen and in-depth medical knowledge dedicated to leading teams in meeting and exceeding sales and management target.
Overview
15
15
years of professional experience
Work History
Community Liaison
Alzheimer’s Community Care
West Palm Beach, FL
07.2023 - Current
- Partnered closely with the CEO on development initiatives, contributing to strategic planning and the expansion of services across 11 adult day centers
- Developed and executed targeted marketing campaigns aimed at physicians and healthcare providers, resulting in an increase in referrals for day center enrollments
- Organized and managed community events, including health fairs and educational seminars, that raised awareness and funds for Alzheimer's care programs.
- Implemented strategies to increase the census of adult day centers, achieving a growth in participant numbers through outreach and engagement efforts.
- Established and maintained strong relationships with physicians, fostering a supportive network for Alzheimer's care.
- Coordinated the distribution of educational materials and resources to families and caregivers, ensuring access to essential support and information.
- Actively promoted positive messaging about the organization's mission throughout the region.
Account Executive
TheKey
Delray Beach, FL
08.2022 - 01.2023
- Bolster relationships with the referral sources in the community to construct improved brand awareness and generate clientele for the organization
- Ensure the maximized experience of sources and communicate to produce a long-term business plan
- Track the user’s activity and complete other necessary steps for successful referral marketing in accordance with the business development process
- Correspond to prospects and new clientele inquiries through physical conferences and telephonic interactions in order to meet their requirements.
- Continuously interact with families and thrive on converting them into potential clients
- Conduct family and referral meetings and home visits to maintain relationships with assigned cases while providing private duty services
- Provide specialized assistance to referral partners and prospective and active clients after work hours and on weekends through emails and phone calls
- Work alongside teams to ensure the clientele accounts are updated and coordinate with the finance team and managers when needed
- Exhibit a robust knowledge of HCA requirements where the home care agency is licensed, including the obligations of caregivers and clientele
- Maintain a strong position in the corporation and recognize potent opportunities to improve the HCA’s reputation as well as structure the referral base
- Assist in instigating the implementation of new programs and national/regional initiatives and support team members in understanding the condition of competitions
- Demonstrate exceptional skills in utilizing Salesforce software
Marketing Representative
Palm Beach Aquatics & Physical Therapy
Boynton Beach, FL
07.2016 - 08.2022
- Responsible for introducing organization services to doctors and attorneys to generate customers through referrals
- Build lasting business relationships through performance and credibility
- Develop positive rapport with people at all levels of responsibility
- Engage physicians and educate them about the physical therapy service available at the facility
- Identified potential referral sources and introducing them to our services, providers, and processes
- Maintained contact with current referral sources and monitored overall satisfaction with the quality and timing of services provided
- Identified opportunities to improve patient and referral source satisfaction
- Designed and implemented strategic sales plans to hit established targets
Account Executive
Mederi Caretenders
West Palm Beach, FL
07.2015 - 07.2016
- Promoted company services and programs following corporate policies and procedures through seminars and workshops at assisted living facilities
- Performed market analysis, identified and targeted new and existing referral sources, and updated management regarding activities, opportunities, and medical community changes
- Analyzed and evaluated market data for more specific marketing plans in an assigned territory
- Developed strong alliances with healthcare professionals, facilities, and referral sources, creating a valuable network of connections
- Led educational initiatives to empower referral sources with in-depth knowledge of Medicare guidelines, enabling them to navigate regulatory
- complexities effectively
- Conducted thorough market analysis to refine marketing plans in an assigned territory
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Director of Business Development
Franklin Home Healthcare
Troy, MI
06.2009 - 07.2015
- Responsible for creating and implementing an overall marketing strategy and building relationships in the community while increasing patient census and fostering partnerships with physicians, clinics, hospitals, Assisted Living Facilities, Hospice, and Home Care companies
- Acquired necessary and appropriate information to facilitate the admission of residents to the facility from home, hospital, or other facilities, and completed the required admission documents
- Built and maintained relationships with acute-care hospitals, health systems, discharge planners, case managers, rehabilitation centers, and assisted living facilities
- Collaborated with physicians and hospital discharge planners to ensure a smooth transition to the facility
- Established and nurtured relationships with hospitals, physicians, social workers, discharge planners, and other referral sources
- Analyzed referrals to ensure that the facility could adequately meet residents' needs, with guidance from the D.O.N
- Facilitated decisions for admission approval and promptly notified referring agencies of admission approvals
- Assisted in developing and implementing a marketing strategy for the facility in collaboration with the marketing team
- Created marketing materials such as brochures, flyers, ads, and campaigns
- Influenced decision-making among various stakeholders to generate referrals and admissions from referral sources
- Continuously conducted market assessments and developed comprehensive marketing plans designed to meet company goals and objectives
- Participated in community events and activities that promoted company goals and initiatives
- Provided leadership in strategic planning, including identifying opportunities for additional or improved services to address customer needs
- Monitored and reported the cost-effectiveness of marketing efforts
- Assisted in the Quality Assurance and Performance Improvement (QAPI) process
Education
Business Administration And Management
Oakland University
Rochester, MISkills
- Problem-Solving Skill
- Community Networking
- Relationship Building
- Strong analytical skills
- Time Management
- Client Needs Assessment
- Project management
- Strong collaborative skills
- Customer needs assessment
- Strong Interpersonal Communication skills
- Team Player
- Critical Thinker
- Capacity and scalability planning
- Report Creation
Timeline
Community Liaison
Alzheimer’s Community Care
07.2023 - Current
Account Executive
TheKey
08.2022 - 01.2023
Marketing Representative
Palm Beach Aquatics & Physical Therapy
07.2016 - 08.2022
Account Executive
Mederi Caretenders
07.2015 - 07.2016
Director of Business Development
Franklin Home Healthcare
06.2009 - 07.2015
Business Administration And Management
Oakland University
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