Alan Jones
The Woodlands,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coffee Bar Manager
Black Walnut Cafe
The Woodlands, TX
08.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee bar environment.
- Reduced waste and increased profits by closely monitoring inventory levels, ordering supplies, and managing stock rotation.
- Developed and implemented staff training programs to ensure consistent product quality and exceptional customer service to over 10 staff memebers.
Front of House Supervisor
Blue Door Coffee Company
The Woodlands, TX
05.2020 - 01.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
Restaurant Worker
Churrascos/Fieldings Wood Grill
The Woodlands, TX
02.2016 - 07.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Bachelor of Arts - International Relations And Affairs
Lafayette College
Easton, PA05.2024
Skills
- Performance evaluation
- Marketing and promotions
- Organizational skills
- Time management
- Team leadership
- Equipment maintenance
- Barista training
- Customer service excellence
Certification
Texas Alcoholic Beverage Comm Certification 2023
Languages
Spanish
Native or Bilingual
Timeline
Coffee Bar Manager
Black Walnut Cafe
08.2022 - 01.2023
Front of House Supervisor
Blue Door Coffee Company
05.2020 - 01.2022
Restaurant Worker
Churrascos/Fieldings Wood Grill
02.2016 - 07.2020
Bachelor of Arts - International Relations And Affairs
Lafayette College