Alan Jones
The Woodlands,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coffee Bar Manager
Black Walnut Cafe
08.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee bar environment.
- Reduced waste and increased profits by closely monitoring inventory levels, ordering supplies, and managing stock rotation.
- Developed and implemented staff training programs to ensure consistent product quality and exceptional customer service to over 10 staff memebers.
Front of House Supervisor
Blue Door Coffee Company
05.2020 - 01.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
Restaurant Worker
Churrascos/Fieldings Wood Grill
02.2016 - 07.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Bachelor of Arts - International Relations And Affairs
Lafayette College
Easton, PA05.2024
Skills
- Performance evaluation
- Marketing and promotions
- Organizational skills
- Time management
- Team leadership
- Equipment maintenance
- Barista training
- Customer service excellence
Certification
Texas Alcoholic Beverage Comm Certification 2023
Languages
Spanish
Native or Bilingual
Timeline
Coffee Bar Manager
Black Walnut Cafe
08.2022 - 01.2023
Front of House Supervisor
Blue Door Coffee Company
05.2020 - 01.2022
Restaurant Worker
Churrascos/Fieldings Wood Grill
02.2016 - 07.2020
Bachelor of Arts - International Relations And Affairs
Lafayette College
Texas Alcoholic Beverage Comm Certification 2023
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