Kailey Crabtree
Vacaville,CA
Summary
Seasoned Manager known for high productivity and efficient task completion. Able to balance workload of dual roles. Skilled in guest service and employee training to ensure smooth operations and efficiency. Excel at leadership, communication, and problem-solving, fostering team cohesion and delivering outstanding guest experiences. Committed to hitting timelines and encouraging collaboration.
Overview
6
6
years of professional experience
Work History
Coffee Bar Manager
Nuggetmarket
Novato, California
09.2024 - Current
- Directed daily operations of coffee bar, including staff scheduling and guest service.
- Ensured that all store policies were followed, such as health code regulations, cleanliness standards and safety protocols.
- Maintained inventory records to ensure that adequate supplies were available at all times.
- Developed strategies to increase guest satisfaction and guest count.
- Tracked sales data on a weekly basis to identify trends and adjust product selections accordingly.
- Managed cash handling processes, including deposits and reconciliations.
- Monitored employee attendance records for accuracy and timeliness.
- Provided ongoing coaching and development opportunities for employees.
- Resolved any guest complaints in a professional, efficient manner.
Person in Charge
Nuggetmarket
Vacaville, California
10.2021 - Current
- Managed daily operations of the department, including scheduling staff and assigning duties.
- Monitored performance of employees to ensure quality standards were met.
- Oversaw payroll processing, budgeting and expense tracking activities.
- Handled confidential information with discretion and integrity at all times.
- Streamlined workflow processes, reducing project completion times.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular staff meetings to discuss progress on projects and upcoming tasks.
- Ensured compliance with company policies and procedures.
- Established strong relationships with guests through effective communication techniques.
- Resolved guest complaints in a professional manner while adhering to company guidelines.
- Maintained accurate records of employee attendance and performance reviews.
- Implemented new processes or procedures when necessary to improve workflow.
- Assisted in interviewing, hiring, disciplining, evaluating, coaching, and mentoring employees.
Communication Task Force Leader
Nuggetmarket
Vacaville, CA
07.2022 - 08.2023
- Acted as home store representative at corporate meetings.
- Facilitated communication between senior management and task force teams regarding expectations and requirements.
- Developed and delivered public speaking presentations to large and small audiences.
- Assisted in strengthening communication in-house, based upon feedback at meetings and input from corporate leaders.
Leadership Nugget Program Student
Nuggetmarket
Davis, California
08.2022 - 07.2023
- Assisted in the development of materials and programs, which aided in the efficiencies and expansion of Nugget Market.
- Developed and implemented strategies to increase associate engagement.
- Provided guidance and support to fellow students on work-related and managerial issues.
- Participated in a variety of events, such as public speaking, lectures, workshops, as well as individual and group projects.
- Conducted interviews with store directors and executives about their careers.
- Prepared and delivered presentations on subject-specific topics.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Managed time effectively to balance work, extracurricular, and personal responsibilities.
Customer Service Cashier
Nuggetmarket
Vacaville, CA
07.2018 - 09.2021
- Provided world-class service to both external and internal guests.
- Managed payment operations at point-of-sale terminals.
- Resolved guest complaints in a professional manner and prioritized service recovery.
- Stocked shelves and displays with new or transferred merchandise.
- Informed guests about product pricing and answered questions regarding products and services available in the store. Focused on product knowledge to enhance guests experience.
- Maintained cleanliness and organization within the store, prompting a safe working environment.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered phone calls to assist guests with questions and orders.
Education
Bachelor of Arts - Psychology
Sacramento State
Sacramento, CA05-2021
Skills
- Performance Management
- Customer Relationship Management
- Reliability
- Team building
- Communication Skills
- Problem-solving abilities
Timeline
Coffee Bar Manager
Nuggetmarket
09.2024 - Current
Leadership Nugget Program Student
Nuggetmarket
08.2022 - 07.2023
Communication Task Force Leader
Nuggetmarket
07.2022 - 08.2023
Person in Charge
Nuggetmarket
10.2021 - Current
Customer Service Cashier
Nuggetmarket
07.2018 - 09.2021
Bachelor of Arts - Psychology
Sacramento State