Alan Knox
Heath,OH
Summary
Versatile and results-oriented professional with a proven track record at Ohio Metal Technology, adept in workforce planning and task delegation. Excelled in enhancing operational efficiency and customer satisfaction through strategic planning and effective communication. A unique blend of technical and interpersonal skills to drive team performance and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving Dept. Lead
Ohio Metal Technology
04.2024 - Current
- Communicated with managers of other departments to maintain transparency.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
Line Assembly Lead
Integris Composites
03.2023 - 04.2024
- Assembled parts correctly according to specifications, reducing quality issues.
- Performed daily maintenance and inspection of ceramic plates for bulletproof vest.
- Monitored inventory, keeping necessary supplies on hand.
- Ensuring proper use of PPE
Technician
MPW Environmental Services
12.2021 - 11.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Cleaned ash, limestone, and water flooding with spray guns and VAC Trucks.
Crew Member
McDonald's
09.2021 - 11.2021
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Bank Associate
USAA
02.2013 - 11.2020
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
GED -
Job Corps
Pittsburgh, PA05-2007
Skills
- Workforce Planning
- Task Delegation
- Curriculum Development
- Team Management
- Staff Training
- Verbal and written communication
Timeline
Shipping and Receiving Dept. Lead
Ohio Metal Technology
04.2024 - Current
Line Assembly Lead
Integris Composites
03.2023 - 04.2024
Technician
MPW Environmental Services
12.2021 - 11.2022
Crew Member
McDonald's
09.2021 - 11.2021
Bank Associate
USAA
02.2013 - 11.2020
GED -
Job Corps
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