John Barnes
New Braunfels,Tx
Summary
Strategic-thinking individual experienced in retail sales and management. Bringing an enthusiastic and goal driven personality. Looking to continue to grow leadership skills in a positive work environment.
Overview
8
8
years of professional experience
Work History
Price and Signage Dept Lead
Dicks Sporing Goods
06.2022 - 04.2024
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
Customer Service Specialist
Dicks Sporing Goods
02.2022 - 06.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted new employees with training, sharing best practices for hitting metric goals.
- Supervised cashier override operations and performed register audits as well as online order audits.
- Worked with 3rd party vendors for receiving/merchandising front end freight.
Cashier
Dicks Sporing Goods
08.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
Small Business Owner
Gamers Getaway
05.2019 - 05.2021
- Owner and operator of local Game store in New Braunfels, dealing in Cards, Comics, Tabletop games, Videogames, and the hosting of daily events.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
General Manager
7 Monks Cafe
03.2018 - 05.2019
- Management of local cafe with niche hobby gaming from cards(Pokemon, Yugioh, MTG) Tabletop games(D&D, Warhammer, Ect)
- Employee hiring, Employee Training on policies and practices.
- Register balancing, Register audits, receiving and invoice audits, deposit audits, inventory audits.
- Schedule making. Weekly and monthly event planning. Social media marketing and design. Metric Analytics.
Manager
Dollar General
11.2015 - 02.2018
- Basic retail management / key holder
- Responsible for opening and closing of store, register till management, safe accounting, daily deposits.
- Receiving, unloading and putting out freight to the sales floor.
- Employee schedule planning.
Education
Canyon High School
New Braunfels, Tx01.2006
Skills
- Multitasking strength
- Team Development
- Analytics
- Workforce Planning
- Task Delegation
- Customer Service
- Organizational abilities
- Department collaboration
- Merchandising understanding
- Problem-Solving
- Attention to Detail
- Conflict de-escalation
Timeline
Price and Signage Dept Lead
Dicks Sporing Goods
06.2022 - 04.2024
Customer Service Specialist
Dicks Sporing Goods
02.2022 - 06.2022
Cashier
Dicks Sporing Goods
08.2021 - 02.2022
Small Business Owner
Gamers Getaway
05.2019 - 05.2021
General Manager
7 Monks Cafe
03.2018 - 05.2019
Manager
Dollar General
11.2015 - 02.2018
Canyon High School