Alan Lima
Long Island City
Summary
Hardworking, task driven job seeker with excellent people skills. Self motivated and eager to learn. Great at following directions and customer service. Adept at learning and implementing new and effective methods to execute jobs. Microsoft Excel, Word, Outlook savvy. Proficient in Portuguese, Spanish and English. Expert in negotiations and a specialist in social skills.
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Driver
UBER EATS
03.2024 - Current
- Delivered food orders promptly and efficiently, ensuring customer satisfaction and accurate deliveries.
- Navigated routes using GPS technology to optimize delivery times and minimize traffic delays.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Consumer Directed Personal Assistant
York Health Care
01.2022 - 05.2024
- Providing tailored care that meets my patients specific needs.
- Assist with daily living activities such as cleaning, groceries, laundry, lifting heavy items like furniture.
- Facilitate a safe, compassionate and comfortable environment for my patient.
- Efficiently schedule multiple doctors appointments.
- Collaborated with my patient to help pay bills on time.
- Managed confidential documents and sensitive information with utmost discretion.
- Developed organized filing systems, improving document retrieval speed and accuracy.
- Facilitated travel arrangements, optimizing itineraries to minimize costs and time delays.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
PSE Clerk/Seasonal Worker
USPS
10.2019 - 01.2020
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to quality standards.
- Operated various postal equipment, including sorting machines and scales, to facilitate accurate mail processing.
- Collaborated with team members to streamline workflows, enhancing overall operational efficiency within the facility.
- Implemented process improvements that minimized errors in mail handling and increased customer satisfaction rates.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Loaded and unloaded shipping containers and vehicles.
- Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Sorted mail according to size, shape and destination.
Tow Truck Driver
Imperial Auto Collision- BX, NY
10.2007 - 12.2017
- Operated tow truck to respond to emergency roadside assistance calls efficiently.
- Assisted with vehicle recovery and transport in compliance with safety regulations.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
Phone Operator
KINTGEL SERVICES- BK, NY
12.2005 - 07.2006
- Used the company’s paging systems and other commutation tools to immediately contact specific personnel.
- Pleasantly greeted all callers and aided assistance.
- Maintained accurate directory of all personnel and phone extensions.
- Connected callers to appropriate professionals, departments or businesses.
- Responded to client inquiries in a clear, concise and professional manner.
- Handled all customer relations issues in a gracious manner in accordance with company policies.
Education
G.E.D. -
La Guardia College
01.2003
Skills
- Time management
- Valid Driver's license
- Customer service
- Safe driving practices
- City and non-city driving
- Punctuality
- GPS and route planning
- Loading and unloading
- Driving in adverse conditions
- Navigational systems and GPS
- Transportation
- Accident prevention
Certification
- Computer Training Certification
- NY State Certified Electrician
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Driver
UBER EATS
03.2024 - Current
Consumer Directed Personal Assistant
York Health Care
01.2022 - 05.2024
PSE Clerk/Seasonal Worker
USPS
10.2019 - 01.2020
Tow Truck Driver
Imperial Auto Collision- BX, NY
10.2007 - 12.2017
Phone Operator
KINTGEL SERVICES- BK, NY
12.2005 - 07.2006
G.E.D. -
La Guardia College