Alan Lozano
Houston,TX
Summary
My objective is to grow in the HVAC field by gaining hands-on experience and expanding my knowledge of heating, cooling, and ventilation systems. I want to continue learning, improve my technical skills, and become a reliable and skilled HVAC technician.
Overview
2
2
years of professional experience
Work History
Assistant Manager of Customer Service
Old Navy
Houston, TX
05.2025 - 05.2026
- Trained and developed new team members on company policies and operational procedures.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure the timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
Product Operations Specialist
Old Navy
Houston, TX
08.2024 - 05.2025
- Processed and prepared 12,000 units of Old Navy merchandise for shipment, ensuring timely delivery and attention to detail.
- Analyzed product performance data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance product lifecycle management practices.
- Supported inventory management processes, optimizing stock levels for efficiency and accuracy.
- Assisted in developing training materials for onboarding new staff within the product operations team.
Education
HVAC Technician
Texas State Technical College
Houston, TX09-2027
High School -
Westside High School
01-2024
Skills
- Team leadership
- Inventory management
- Decision-making
- Problem-solving
- Staff supervision
- Task delegation
- Goal setting
- Heavy lifting
Timeline
Assistant Manager of Customer Service
Old Navy
05.2025 - 05.2026
Product Operations Specialist
Old Navy
08.2024 - 05.2025
HVAC Technician
Texas State Technical College
High School -
Westside High School