Alan Madrid
Tucson,Arizona
Summary
Bilingual retail leader with over three years of experience in sales, customer service, team leadership, and retail operations. Former Senior Lead at Old Navy recognized for driving sales results, coaching associates, delivering exceptional customer experiences, and supporting store leadership. Strong communicator with a proven ability to build high-performing teams and exceed performance goals.
Overview
3
3
years of professional experience
Work History
Senior Lead (Acting Manager Responsibilities)
Old Navy
Tucson, Arizona
11.2022 - 12.2025
- Supported daily store operations, team leadership, and customer service initiatives.
- Trained and coached associates on sales techniques, customer engagement, and company standards.
- Assisted management with task delegation, operational execution, and performance management.
- Generated nearly 400 customer credit card applications in one year, consistently exceeding sales expectations.
- Resolved customer concerns while maintaining a positive shopping experience and brand standards.
- Supported visual merchandising, inventory management, and loss prevention efforts.
- Fostered a positive team environment focused on accountability, collaboration, and results.
- Key Accomplishments
- Consistently exceeded sales and customer engagement goals.
- Trusted to perform manager-level responsibilities and support store leadership.
Education
High School Diploma -
Canyon Rose Academy
2401 S Wilmot Rd Tucson, AZ 85711 United States05.2022
Skills
- Team Leadership & Development
- Associate Coaching & Training
- Customer Service Excellence
- Sales & Performance Growth
- Visual Merchandising
- Inventory & Loss Prevention
- Conflict Resolution
- Retail Operations
- Microsoft Office & POS Systems
- English & Spanish Fluency
Additional Information
- Fluent in English and Spanish
- Available for immediate employment
Timeline
Senior Lead (Acting Manager Responsibilities)
Old Navy
11.2022 - 12.2025
High School Diploma -
Canyon Rose Academy